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As an Application Support Analyst, yousolve customer tickets that come in via your first-line colleagues. As a specialist in a specific area of our planning solution, you address problems that require more technical knowledge.

You are responsible for:

  • Making your customers’ day byproviding solutions for the challenging problems they experience.
  • Taking ownership of the problems assigned to you and communicating the implemented solution to your customer.
  • Finding the most suitable solution using your acquiredtechnical knowledge and specific expertise .
  • Updating Customer Services knowledge base to ensure our expertise gets documented.
  • Maintaining a strong network within your team and the company to find the optimal solution for your customer.
  • Balancing your time, priorities, and incoming tickets while always keeping an overview.
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