Application Support Analyst
Há 23 horas
As an Application Support Analyst, you solve customer tickets that come in via your first-line colleagues. As a specialist in a specific area of our planning solution, you address problems that require more technical knowledge.
You are responsible for:
- Making your customers' day by providing solutions for the challenging problems they experience.
- Taking ownership of the problems assigned to you and communicating the implemented solution to your customer.
- Finding the most suitable solution using your acquired technical knowledge and specific expertise.
- Updating Customer Services knowledge base to ensure our expertise gets documented.
- Maintaining a strong network within your team and the company to find the optimal solution for your customer.
- Balancing your time, priorities, and incoming tickets while always keeping an overview.
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Application Support Analyst
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Application Support Analyst
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Application Support Team Lead
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São Paulo, São Paulo, Brasil Genesis Global Tempo inteiro R$120.000 - R$240.000 por anoWHO WE ARE Genesis transforms application development in financial markets by offering a low-code platform that supercharges developers and enables organizations to build performant, secure applications with unmatched speed, efficiency, and scale. At Genesis, we place a premium on cultivating and preserving an inclusive and respectful company culture...
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Application Support
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