Application Support Analyst

Há 2 horas


São Paulo, São Paulo, Brasil OMP Careers Tempo inteiro R$40.000 - R$60.000 por ano

As an Application Support Analyst, you solve customer tickets that come in via your first-line colleagues. As a specialist in a specific area of our planning solution, you address problems that require more technical knowledge.

You are responsible for:

  • Making your customers' day by providing solutions for the challenging problems they experience.
  • Taking ownership of the problems assigned to you and communicating the implemented solution to your customer.
  • Finding the most suitable solution using your acquired technical knowledge and specific expertise.
  • Updating Customer Services knowledge base to ensure our expertise gets documented.
  • Maintaining a strong network within your team and the company to find the optimal solution for your customer.
  • Balancing your time, priorities, and incoming tickets while always keeping an overview.


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