Technical Support Analyst

Há 22 horas

São Paulo, São Paulo, Brasil Yuno Tempo inteiro

Remote, Brazil, Full Time, Individual Contributor, 1 year of experience

Who We Are

At Yuno, we are building the payment infrastructure that enables all companies to participate in the global market. Founded by a team of seasoned experts in the payments and IT industries, Yuno provides a high-performance payment orchestrator. Our technology offers companies access to leading payment capabilities, allowing them to engage customers confidently and maintain global business operations with seamless payment integrations worldwide.

Shape your future with Yuno

We are Orchestrating the best high-performing team If you are an Technical Support Analyst ambitious and passionate about innovation, joining Yuno will allow you to transform your passion into real high-impact solutions, contributing to our global expansion.

As a Technical Support Analyst you will be part of the Implementation & Technical Account Manger Team.

Your challenge at Yuno

  • Implement a robust real-time monitoring system that ensures full visibility into critical workflows, anticipating incidents before they escalate
  • Prevention of critical incidents before they impact clients

Provide data-driven insights and propose improvements, positioning the NOC as a strategic team.

  • Create standardized processes that ensure operational excellence and enable scalability
  • Ensure continuous operational coverage with well-defined shifts and seamless handovers
  • Provide Level 1 support to clients, acting as the first line of defense to address issues, answer queries, and escalate critical incidents to internal teams when necessary
  • Assist backend teams with tasks such as scripting, bug reproduction, log analysis, or basic API testing, while participating in small development activities to build backend knowledge

Skills you need

Minimum Qualifications

  • Basic knowledge of monitoring tools
  • Basic experience coding (scripting or debugging simple issues)
  • Experience providing first-level technical support to customers
  • Familiarity with APIs and how to assist users with basic integration or connectivity issues
  • Strong customer empathy and service-oriented mindset
  • Passionate about technology and eager to learn new tools and systems
  • Analytical and problem-solving approach to technical issues
  • Fluent in English

What we offer at Yuno

  • Competitive Compensation
  • Remote work - You can work from everywhere
  • Home Office Bonus - We offer a one time allowance to help you create your ideal home office
  • Work equipment
  • Stock options
  • Health Plan wherever you are
  • Flexible Days off
  • Language, Professional and Personal growth courses

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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