NOC Front Office Engineer

3 semanas atrás

Rio de Janeiro, Brasil Ceragon Networks Tempo inteiro

Join to apply for the NOC Front Office Engineer role at Ceragon Networks

1 day ago Be among the first 25 applicants

Join to apply for the NOC Front Office Engineer role at Ceragon Networks

CV's only in English.
The NOC Front Office Engineer will work in shifts and will have the following responsibilities:

  • Monitor networks with different EMS / NMS tools and act according to the relevant processes.
  • Applies analytical skills and technical knowledge to solve product and network issues of moderate complexity
  • Answer service requests from internal and external customers
  • Support field engineers in the regions
  • Follow helpdesk process to support service request
  • Work in lab to re-produce field issues and for self-training
  • The NOC Front Office Engineer will work in day/night shifts
Job Description
Location: Rio de Janeiro, Brazil
CV's only in English.
The NOC Front Office Engineer will work in shifts and will have the following responsibilities:
  • Monitor networks with different EMS / NMS tools and act according to the relevant processes.
  • Applies analytical skills and technical knowledge to solve product and network issues of moderate complexity
  • Answer service requests from internal and external customers
  • Support field engineers in the regions
  • Follow helpdesk process to support service request
  • Work in lab to re-produce field issues and for self-training
  • The NOC Front Office Engineer will work in day/night shifts
By joining our team, you will enrich your experience and work closely with high-end technologies and have global interaction with hi-tech professionals.
Job Requirements
Must:
  • University diploma or terminal year student
  • Basic theoretical knowledge of TCP/IP, Routing and Switching, Wireless LAN, Network Monitoring System, Radio Propagation principles
  • Basic knowledge in Microwave / Radio communications systems
  • Advanced written and verbal skills
  • Willing to work in shifts, including weekends and Public Holiday
  • Customer oriented
  • Solution focused
  • Excellent communication skills
Advantage:
  • Previous experience in similar positions
  • Experience in installation, commissioning and troubleshooting of microwave communication systems
  • 1-3 years of experience in customer-facing roles (support, NOC)
  • CCNA or equivalent knowledge
  • Additional language (English, other).
Seniority level
  • Seniority level Not Applicable
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries Computer Networking Products, Telecommunications, and Wireless Services

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