Senior Customer Strategy Manager

Overview

We’re looking for a Senior Customer Strategy Manager (CSM) to join our high-performing Customer Strategy team and play a key role in driving impactful outcomes for innovative e-commerce brands. This role is perfect for someone who thrives at the intersection of data, strategy, and relationship-building—and is excited to make a visible difference in clients’ growth.

With 5+ years of experience in a B2B client-facing role, you know how to flex between deep analytical conversations and big-picture storytelling. You’re a compelling communicator, comfortable leading presentations, managing expectations, and identifying upsell opportunities when they align with client goals. The ideal candidate brings experience in SaaS or digital marketing environments, particularly in fast-paced, high-growth settings.

In this role, you’ll own a portfolio of Mid-Market and Enterprise clients, leading strategic conversations, guiding cross-functional collaboration, and ensuring exceptional client experiences every step of the way.

• Own a portfolio of Mid-Market and Enterprise clients, leading strategic conversations and guiding cross-functional collaboration to ensure exceptional client experiences.
• Act as a strategic partner for clients—driving digital marketing performance, providing forecasting support, optimizing product catalogs, managing budgets, and identifying new growth opportunities.
• Lead weekly, biweekly, or monthly client meetings and QBRs, preparing clear, data-backed presentations that tie performance insights to business goals.
• Communicate complex performance metrics and trends in a clear, engaging way, connecting tactical optimizations to strategic outcomes.
• Analyze campaign data regularly to inform strategy and proactively identify opportunities for deeper product adoption or budget expansion.
• Collaborate with cross-functional teams—including Product, Tech Ops, and Sales—to improve internal tools, surface client feedback, and advocate for client needs.
• Support client growth by identifying upsell opportunities such as new channel expansion, testing initiatives, or strategic case studies.
• Contribute to new hire onboarding and peer mentorship to foster a collaborative, continuously learning team environment.
• Attend product roadmap sessions and internal training to stay ahead of platform changes and participate in discussions about Quartile’s future evolution.
• Evaluate and improve internal processes, offering candid, constructive feedback and taking initiative to streamline workflows in alignment with team goals.

• 5+ years of experience in a B2B client-facing or strategic account management role—experience in SaaS or digital marketing is preferred.
• Proven ability to lead both analytical discussions and strategic business conversations with senior stakeholders.
• Strong communication and presentation skills; ability to make data accessible, engaging, and actionable.
• Experience identifying and pursuing upsell opportunities, with a focus on aligning recommendations to business goals.
• Advanced Excel skills (e.g., formulas, vlookups, pivot tables) and comfort working with analytics platforms or performance dashboards.
• A proactive, solutions-oriented mindset with the ability to bring clarity and composure to fast-moving or complex situations.
• Experience managing difficult conversations with professionalism and empathy, always working toward positive outcomes.
• A collaborative mindset and a passion for contributing to a team that values growth, ownership, and transparency.

• Familiarity with digital marketing platforms like Amazon PPC, Google Ads, and Meta.
• Background in a fast-paced, high-growth environment such as a startup or agency.
• Google Analytics, Google Ads, or Amazon certifications.
• Prior experience with tools such as Salesforce, Power BI, ChurnZero, or other analytics platforms.

• Own a portfolio of 10+ large and mid-level e-commerce accounts as an individual contributor, building consultative, trust-based relationships with key stakeholders.
• Act as a strategic partner for clients—driving digital marketing performance, providing forecasting support, optimizing product catalogs, managing budgets, and identifying new growth opportunities.
• Lead weekly, biweekly, or monthly client meetings and QBRs, preparing clear, data-backed presentations that tie performance insights to business goals.
• Communicate complex performance metrics and trends in a clear, engaging way—connecting tactical optimizations to strategic outcomes.
• Analyze campaign data regularly to inform strategy and proactively identify opportunities for deeper product adoption or budget expansion.
• Collaborate with cross-functional teams—including Product, Tech Ops, and Sales—to improve internal tools, surface client feedback, and advocate for client needs.
• Support client growth by identifying upsell opportunities such as new channel expansion, testing initiatives, or strategic case studies.
• Contribute to onboarding of new hires and peer mentorship, helping to foster a collaborative and continuously learning team environment.
• Attend product roadmap sessions and internal training to stay ahead of platform changes; participate in discussions about Quartile’s future evolution.
• Evaluate and improve internal processes, offering candid, constructive feedback and taking initiative to streamline workflows in alignment with team goals.

• Fully remote work
• The opportunity to join an international team
• Career growth opportunities
• Generous Paid Time Off

This is a PJ contract based out in Brazil.

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Business Development and Sales
• Industries: Advertising Services

Quartile is an equal opportunity employer with employees from a wide range of backgrounds and experiences. We value diversity and are committed to a culture of inclusion and belonging. Employment decisions are made without regard to race, color, religion, national origin, age, familial or marital status, sex, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or any other classification protected by law.

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