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Sr. Customer Success Manager

2 semanas atrás

Florianópolis, Santa Catarina, Brasil LatamCent Tempo inteiro US$90.000 - US$120.000 por ano
Senior Customer Success Manager

Location: Latin America (Remote)

Type: Full-Time | C2-Level English Required

About LatamCent

LatamCent is a boutique staffing agency dedicated to connecting high-performing talent from Latin America with leading U.S. startups and tech companies. We specialize in placing top-tier professionals in go-to-market, finance, and technical roles across fast-growing teams. Our mission is twofold: to help innovative companies scale efficiently and to unlock career-defining opportunities for exceptional Latin American talent.

About the Role

LatamCent is seeking a proactive and relationship-focused Senior Customer Success Manager to lead post-sales success for our strategic client base. This role goes beyond the traditional CSM scope - you'll serve as a trusted advisor and primary point of contact for onboarding, adoption, and long-term value realization.

You'll work closely with our primarily US-based clients, as well as some in EMEA, to ensure seamless implementation, drive meaningful product engagement, and deliver a high-touch, white-glove experience at every stage of the customer journey.

What Youll Do:
  • Lead onboarding, training, and implementation for new clients
  • Build and maintain long-term, trust-based relationships with key stakeholders
  • Act as a strategic advisor and problem-solver across support, strategy, and technical issues
  • Personally handle workflow optimization, product adoption, and ongoing account growth
  • Drive renewals and expansions by delivering measurable value
  • Collaborate cross-functionally with Product, Support, Engineering and Sales to advocate for client needs
  • Own all aspects of the customer journey, no delegation, no red tape
  • Join client Slack channels, schedule ad hoc Zoom calls, and help clients work through technical or operational roadblocks
What Were Looking For
  • 3-5+ years in high-touch Customer Success or client-facing B2B SaaS roles
  • Proven experience managing onboarding, training, renewals, and expansion
  • Exceptional communication and project management skills
  • Comfortable working directly inside client workflows and systems (Slack, spreadsheets, etc.)
  • Self-starter with an ownership mindset and consultative approach
  • Strong relationship-building and problem-solving instincts
  • Fluent English (C2 level) with excellent written and verbal communication
  • Familiarity with tools like HubSpot, Zoom, Google Workspace, and Notion
  • Bonus: Experience with internal tools, onboarding platforms, or workflow automation (e.g., Zendesk, Asana, Lattice, Calendly, Zapier)

  • Experience working with USA based B2B SaaS startups

Nice to Have

  • Background in onboarding/implementation roles or professional services

  • Experience supporting HR tech, internal comms platforms, or enablement tools

  • Experience in B2B SaaS Sales since many of our clients are sales enablement teams

  • Worked with complex SaaS tools involving integrations, automations, or calendaring

  • Familiarity with Salesforce 

Avoid This Role If
  • You prefer scaled/tech-touch models with minimal client interaction
  • Youre focused mostly on churn prevention or renewal metrics
  • You delegate onboarding or dont enjoy hands-on troubleshooting
Company Overview

Tangelo AI is redefining the employee experience through powerful onboarding and internal engagement tools. Our customers trust us to deliver high-impact, high-touch service that drives adoption and results. We operate in fast-moving, cross-functional environments and believe in rolling up our sleeves to help customers succeed. If youre energized by deep client relationships, solving complex problems, and making a real impact youll thrive here.

Job description provided by a nearshore recruiting and staffing agency.