FBS M365 Engineer

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Base pay range

$1.00/yr - $1.00/yr

Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world
We are seeking an experienced Microsoft 365 Engineer with specialized expertise in Microsoft Teams to join our IT team. In this role, you will be responsible for the management, support and optimization of our Microsoft 365 environment with a particular focus on MS Teams configuration, and support. You will work closely with cross-functional teams to ensure seamless collaboration, communication, and productivity across the organization through effective MS Teams implementation and management.
Location: Mexico or Brazil - Working Hours: 09:00 AM to 6:00 PM (PST)
Key Responsibilities
Microsoft 365 Environment Management

• Configure, maintain and support Microsoft 365 environments including Exchange Online, SharePoint Online, OneDrive for Business, and Teams
• Understanding and support of Azure Active Directory (Entra ID), including single sign-on, multi-factor authentication, APP registration and conditional access policies
• Understanding of Microsoft Purview and working with security and compliance team to better security posture
• Perform regular health assessments of the Microsoft 365 environment and implement remediation plans
• Deep understanding of Microsoft Copilot offerings and its configurations
  

MS Teams Specific Responsibilities

• Lead the configuration, and management of Microsoft Teams throughout the organization
• Development and configuration of Microsoft Copilot agents within Microsoft Teams and Copilot studio
• Develop and implement Teams governance policies, usage guidelines, and security controls
• Configure and manage Teams calling features, meeting policies, and messaging policies
• Design and implement advanced audio/video setups for conference rooms and meeting spaces
• Troubleshoot Teams-related issues including connectivity problems, AV quality issues, and integration challenges
• Analyze Teams usage logs and call quality data to identify and resolve performance issues
• Manage and deploy Teams applications, bots, and connectors from the Teams app store and custom solutions
• Understanding of Teams 3rd party technologies such as ECD and QoS
• Configuration of Teams Channels such as Private and Shared channels and understanding of their limitations
• Stay current with Microsoft Teams roadmap and implement new features as appropriate
  

Automation and Development

• Develop and maintain PowerShell scripts for automating Microsoft 365 and Teams management tasks
• Work with Microsoft Graph API to create custom integrations and solutions
• Design and implement workflows to streamline business processes within Teams
• Create and manage Teams templates and configurations for different departments and use cases
• Collaborate with developers on custom Teams apps and solutions
  

Support and Training

• Provide third-level support for complex Microsoft 365 and Teams issues
• Create training materials and conduct training sessions for end-users on Teams features and best practices
• Collaborate with service desk teams to develop effective troubleshooting procedures
  

Requirements
Required Qualifications
Technical Skills

• Minimum 5+ years of experience administering Microsoft 365 services
• Proven expertise in Microsoft Teams deployment, configuration, and management
• Strong understanding of Microsoft 365 identity management with Azure Active Directory
• Experience with Teams audio/video setup, troubleshooting, and quality assessment
• Proficiency in analyzing Teams logs and resolving call quality issues
• Demonstrated experience with Teams application management and governance
• Working knowledge of Microsoft Graph API for Teams customization and integration
• Strong PowerShell scripting skills for Microsoft 365 and Teams management
• Experience with Power Automate for creating workflow automations within Teams
• Understanding of Microsoft 365 security and compliance features
  

Certifications (Required)

• Microsoft 365 Certified: Teams Administrator Associate
  

Certifications (Nice to Have)

• Microsoft 365 Certified: Enterprise Administrator Expert
• Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate
  

Additional Skills

• Excellent troubleshooting and problem-solving abilities
• Strong communication and documentation skills
• Experience working in a fast-paced, service-oriented environment
• Ability to translate business requirements into technical solutions
• Customer-focused mindset with excellent service delivery orientation
• Self-motivated with ability to work independently and as part of a team
  

Benefits
Competitive compensation and benefits package:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements (remote and/or office-based)
• Dynamic and inclusive work culture within a globally renowned group
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development
  

Note: Benefits differ based on employee level.
About Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.
Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries IT Services and IT Consulting

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