Customer Success Manager

We are looking for an outstanding **Customer Success Manager** to join our growing global Revenue Operations team
The Revenue Operations team is responsible for working directly with our global customer-base, operating the business and executing each and every campaign as we leverage our technology in the best possible way. Our main goal is to deliver outstanding results for our customers.
Jampp is looking for a **Customer Success Manager** to balance long-term vision with the tactical day-to-day management of our customer's mobile marketing campaigns, understanding the performance and spotting new growth opportunities. You will need to bring an analytical mindset, detail-oriented focus, commercial drive, and strategic acumen in order to build and grow long term business partnerships with our customers.
Check out Killi's journey at Jampp to get a sense of the challenge
**Jampp is a remote-first company. For this position, it means that you can work remotely from any part of Brazil.**
**WHAT YOU'LL DO**
**Customer Focus**
- Serve as customers' primary point of contact - building strong and lasting relationships with key players in the mobile programmatic space.
- Own communication with customers and liaise with internal teams to ensure positive outcomes and overcome roadblocks.
- Have a comprehensive understanding of our customers' needs and business. Ensure their goals are met and provide strategic counsel.
- Identify growth opportunities (cross-sell & upsell).
**Business Strategy & Leadership**
- Expertly troubleshoot and resolve escalated customer issues, seizing such opportunities to help your team learn and grow.
- Work closely with our product and sales teams to help drive forward key projects across the company.
- Be a reference and provide guidance to other Customer Success Managers within the region, ensuring the team is operating in a way that has the best chance of success.
**Campaign Management**
- Supervise and lead strategic campaigns autonomously - be responsible for the planning and revision of our mobile marketing campaigns using the wealth of Jampp's programmatic tools at your fingertips.
- Structure insightful analyses to improve and understand campaigns' performance.
- Provide reports and identify challenges, opportunities and recommendations for both our internal teams and our customers to continuously improve operation in Jampp.
This isn't an exhaustive list. At Jampp we firmly believe in autonomy, so we look for smart people who see the opportunity for improvement, and are proactive enough to make it happen.
**WHAT WE LOOK FOR**
- 2+ year of relevant work experience in the Digital Marketing industry (Advertisers, DSP, etc) or at a digital media agency.
- Commercial Drive & customer focused profile.
- Proficient at data handling, analysis and report building
- Superior attention to detail with a high level of accuracy in completing tasks.
- Fluency in english is a must (both written and speaking). Spanish is a plus
- Ambitious self-starter who enjoys a good challenge and continuous learning.
- You are someone that others enjoy working with due to your competence and positive attitude.
**WHAT WE OFFER**
- Learn a ton about the hottest area of growth in Internet advertising - Mobile
- Competitive salary
- Mmedical care
- Extended Maternity/Paternity leaves
- Extended holidays every year
- A great level of responsibility from day one and the chance to develop your potential without limitations.
- An entrepreneurial environment.
- ‍ A dynamic remote-first work culture with the possibility of accessing coworking spaces as needed.
- A structured remote onboarding process and continuous training with a supportive team. We win together
- Work with a talented global team that you can constantly learn from We have jamppers from... our customers are not the only ones from around the globe
**WHO WE ARE**:
Founded in 2013, Jampp leverages machine learning, creative optimization and proprietary advertising solutions to drive incremental growth for its customers, whether that means reaching new users or increasing post-install conversions.
In 2021, the company joined the Affle group, a global consumer intelligence technology company
We serve our global client base from our offices in Buenos Aires, San Francisco, São Paulo and Singapore.

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