
Customer Success Manager
4 semanas atrás
Direct message the job poster from BitKernel
Talent Acquisition Lead | Career Coach | HR ConsultantAbout our Company
BitKernel is a tech-driven company specializing in streaming platforms for long-form video content. We provide secure end-to-end enterprise solutions tailored to the video industry.
Our mission is to deliver comprehensive video streaming SaaS solutions that meet the needs of a diverse range of stakeholders—including operators, media suppliers, channel distributors, and content creators—across both market and operational demands.
About the Job
We are looking for an experienced professional with strong technical expertise, a client-centric mindset, adaptability, and a proven track record in operations to lead our Customer Success strategy.
As a key member of our strategic team, you will serve as a trusted partner for our product portfolio (OTT, SaaS), ensuring an added value experience to clients worldwide throughout critical stages of the customer lifecycle.
What You'll Be Doing
- Collaborate across departments to streamline processes and enhance interdepartmental communication.
- Provide operational support to the Customer Success team.
- Develop and implement best practices for Customer Success.
- Create, maintain, and update documentation for Customer Success processes, procedures, and programs.
- Export, analyze, and interpret data to generate actionable insights and summaries.
- Ensure the accurate, efficient, and effective execution of Customer Success initiatives.
- Manage assigned customer accounts, oversee new product adoption, and implement strategies to reduce churn while increasing customer lifetime value.
- Work closely with the Sales team to ensure timely renewals and identify opportunities for account expansion.
- Monitor customer usage patterns and proactively recommend additional products or services that align with their needs and goals.
- Facilitate seamless customer onboarding by providing guidance on best practices, course setups, and new tools and features.
- Act as the voice of the customer within the organization by advocating for their needs, sharing feedback to product teams, and collaborating with internal teams to resolve concerns and deliver effective solutions.
What we're looking for
- 5+ years of experience in CSM & CS Ops (must-have).
- Proven experience in managing multiple projects simultaneously for diverse target markets.
- Educational background in Engineering, Business, Marketing, or Communication. A master's degree or postgraduate studies related to the role are a big plus.
- Prior experience in tech-driven companies or projects (e.g., OTT, Cloud, Blockchain, E-commerce, Fintech, Media, Streaming).
- Experience in SaaS companies/solutions is a major advantage.
- Strong skills in communication, strategic planning, and project management (PMI certification is a significant plus).
- Advanced English (mandatory) and advanced Spanish (nice to have).
- A data-driven mindset, with proven experience analyzing data across the entire customer lifecycle.
- Ability to strategically guide customers toward best practices and long-term success.
- Proven experience working cross-functionally on Go-to-Market processes.
- Demonstrated experience in improving workflows and operational processes.
- Willingness to travel internationally (15–20 days per year).
Join with us
Seniority level- Mid-Senior level
- Full-time
- Analyst
- Technology, Information and Internet
Referrals increase your chances of interviewing at BitKernel by 2x
Customer Success Representative - BrasilCustomer Success Manager - Delphix , LATAM (MH)Customer Success Manager II, Global StrategicCustomer Success Manager, Mobile AdvertisingStrategic Customer Success Account ManagerWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
-
Customer Success Manager
4 semanas atrás
São Paulo, São Paulo, Brasil Elsevier Tempo inteiroJoin to apply for the Customer Success Manager role at Elsevier Join to apply for the Customer Success Manager role at Elsevier Get AI-powered advice on this job and more exclusive features. Purpose of the JobThe Customer Success Manager - LatAm is the go-to contact post-sales for a customer, as such, they are responsible for the onboarding, enablement...
-
Customer Success Manager
4 semanas atrás
São Paulo, São Paulo, Brasil Elsevier Tempo inteiroJoin to apply for the Customer Success Manager role at ElsevierJoin to apply for the Customer Success Manager role at ElsevierGet AI-powered advice on this job and more exclusive features.Purpose of the JobThe Customer Success Manager - LatAm is the go-to contact post-sales for a customer, as such, they are responsible for the onboarding, enablement and...
-
Customer Success Manager
4 semanas atrás
São Paulo, São Paulo, Brasil BitKernel Tempo inteiroDirect message the job poster from BitKernel Talent Acquisition Lead | Career Coach | HR Consultant About our Company BitKernel is a tech-driven company specializing in streaming platforms for long-form video content. We provide secure end-to-end enterprise solutions tailored to the video industry. Our mission is to deliver comprehensive video streaming...
-
Customer Success Manager
4 semanas atrás
São Paulo, São Paulo, Brasil Nilo Tempo inteiroCustomer Success Manager | Pleno | Híbrido | CLT | São Paulo Join to apply for the Customer Success Manager | Pleno | Híbrido | CLT | São Paulo role at Nilo . Localização: Preferência por São Paulo e grande São Paulo (fácil acesso aos aeroportos) - trabalho remoto prioritariamente. Modelo de Trabalho: Remoto, com visitas aos clientes. ...
-
Customer Success Manager
4 semanas atrás
São Paulo, São Paulo, Brasil Digibee Tempo inteiroJoin to apply for the Customer Success Manager role at Digibee 1 day ago Be among the first 25 applicants Join to apply for the Customer Success Manager role at Digibee Get AI-powered advice on this job and more exclusive features. About DigibeeDigibee is an iPaaS that scales integration workflows while reducing cost and technical debt. Rather than...
-
Customer Success
4 semanas atrás
São Paulo, São Paulo, Brasil Canonical Tempo inteiroJoin to apply for the Customer Success - Team Manager role at Canonical 16 hours ago Be among the first 25 applicants Join to apply for the Customer Success - Team Manager role at Canonical Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and operating systems to the global enterprise...
-
Customer Success Manager
2 semanas atrás
São Paulo, São Paulo, Brasil Netcore Cloud Tempo inteiroCUSTOMER SUCCESS MANAGER - LATAMSão Paulo, Brazil | Full-timeAre you a true customer advocate and their trusted advisor?Are you obsessed about ensuring customers get the best out of the technology?Do you enjoy helping customers to optimally use the product?If so, this is an opportunity for you to join a high-functioning team and make your mark on our...
-
Senior Customer Success Manager
4 semanas atrás
São Paulo, São Paulo, Brasil buscojobs Brasil Tempo inteiroAs a Customer Success Manager, you will be responsible for providing complete support to the LATAM customers for CleverTap on value realization, solution engineering and product adoption with the customer's system, retain and grow CleverTap business by effective customer success management.What will you do:Drive the product adoption to help customer achieve...
-
Graduate Customer Success Manager
4 semanas atrás
São Paulo, São Paulo, Brasil Canonical Tempo inteiroJoin to apply for the Graduate Customer Success Manager role at Canonical Continue with Google Continue with Google Join to apply for the Graduate Customer Success Manager role at Canonical The role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn,...
-
Customer Success Manager
4 semanas atrás
São Paulo, São Paulo, Brasil LexisNexis Risk Solutions Tempo inteiro.Customer Success Manager page is loaded## Customer Success Managerlocations: BRA - Home Based - Sao Paulotime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R96111**Purpose of the Job** The Customer Success Manager - LatAm is the go-to contact post-sales for a customer, as such, they are responsible for the onboarding, enablement...