Client Service Specialist

3 semanas atrás

Espírito Santo, Brasil P2P.org Tempo inteiro

Client Service Specialist (Remote-LATAM)

P2P.org is the largest institutional staking provider with a TVL of over $10B and a market share exceeding 20% in restaking. We focus on researching and improving our infrastructure to extract maximum APR while enhancing security. For instance, in ETH and SOL, our NRR is on average 10% higher than the market, and in DOT, it's 20% higher. We are expanding our product line, exploring RWA, data, yield, and service products for banks, exchanges, custodians, and wallets. P2P.org unites talented individuals globally and, despite our distributed team, we share a passion for decentralized finance. We code, learn, create, and connect to shape finance\'s future. We prioritize customer satisfaction and develop innovative solutions that bolster our brand.

Who we are looking for

We are looking for a motivated and empathetic Client Service Representative to join our global team. In this role, you will be the primary point of contact for our customers, ensuring they receive timely, accurate, and professional support. You will guide clients through onboarding and staking processes, troubleshoot technical issues, and work closely with internal teams to deliver an excellent customer experience.

Responsibilities
  • Provide exceptional customer service to clients and prospects, handling inquiries, issues, and complaints with professionalism and empathy.
  • Act as the customers’ main point of contact, ensuring their requests and concerns are addressed promptly.
  • Support customers with onboarding and guide them through the staking setup process, answering questions and resolving challenges.
  • Collaborate with technical teams to troubleshoot and resolve issues related to staking, node operations, wallet connectivity, or other technical aspects. Escalate complex problems when necessary.
  • Continuously monitor customer satisfaction, identify areas for improvement, and proactively suggest enhancements to processes and services.
  • Share customer feedback and insights with the marketing team to help shape engagement strategies and campaigns.
Requirements
  • 3+ years of experience in technical support or a relevant technical background.
  • Fluent in English (C1/C2 level).
  • Strong sense of autonomy and ability to work independently.
  • Experience in the Web3 or blockchain industry is a strong advantage.
  • Willingness to work on a “two in, two out” 12-hour shift schedule.
Conditions What we offer
  • Fully remote
  • Full-time Contractor (Indefinite-term Consultancy Agreement)
  • Competitive salary level in USD (we can also pay in Crypto)
  • Well-being program
  • Mental Health care program
  • Compensation for education, including Foreign Language & professional growth courses
  • Equipment & co-working reimbursement program
  • Overseas conferences, community immersion
  • Positive and friendly communication culture

P2P.org is committed to providing equal opportunities. All applicants will be considered without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, veteran status, or disability.

Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Other
  • Industries: IT Services and IT Consulting

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