
Associate Customer Success Manager
1 semana atrás
Join to apply for the Associate Customer Success Manager role at Validity Inc.
6 days ago Be among the first 25 applicants
About The RoleAs Associate Customer Success Managers (ACSMs) at Validity, you are responsible for ensuring our clients achieve maximum value and success by delivering a world-class customer experience. In this role, you will manage a portfolio of client accounts and work closely with them to design and implement strategies that optimize their success with Validity’s tools and services.
The Customer Success team drives client engagement while supporting Validity in achieving its retention and growth goals. As an ACSM, you are expected to act as a trusted advisor, building consultative relationships with clients and guiding them toward achieving their business goals.
Team DynamicAs an ACSM in Validity LATAM you will be part of a dynamic, energized and collaborative team that works with some of the biggest brands in the region.
An ACSM’s day-to-day is divided between direct interactions with customers and internal collaboration to ensure Validity consistently delivers the value our clients expect when partnering with us. This involves frequent customer touchpoints, including meetings, follow-up conversations, and proactive outreach. CSMs spend time analyzing data, creating materials, and tailoring insights to each customer’s business goals.
Beyond customer engagement, a part of the role is coordinating with adjacent teams across Validity to align on account strategy and actions for each client. This combination of external and internal responsibilities makes the role highly dynamic, fast-paced, and requires strong time management and prioritization.
Position Duties And Responsibilities- Collaborate closely with internal stakeholders to deliver world-class client experience across your Book of Business.
- Build consultative relationships with clients by understanding their organizational structure, business model, and strategic goals, ensuring optimal use of Validity tools and solutions.
- Develop and execute Customer Success plans, providing proactive guidance and technical support tailored to each account.
- Define and implement best practices to improve deliverability, data quality, and overall program performance.
- Drive product adoption and engagement through regular client interactions, including calls, reports, and tailored recommendations.
- Lead ongoing client meetings to share insights, successes, and performance metrics, while facilitating strategic business reviews in partnership with Account Managers.
- Serve as a product expert, advising clients on features, functionality, and use cases that align with their business objectives.
- Leverage the full Validity product suite and competitive positioning to demonstrate value and identify opportunities for growth.
- Analyze and translate data into actionable insights, crafting clear narratives that highlight challenges, successes, and recommended strategies.
- Prepare and deliver Quarterly and Annual Business Reviews (QBRs/ABRs) in collaboration with the broader relationship team.
- Act as the voice of the customer internally, sharing feedback and insights with Product, Engineering, and other cross-functional teams to drive continuous improvement.
- 1–2 years of experience in a Customer Success role, managing a Book of Business and building strong client relationships while applying analytical and problem-solving skills.
- Proven ability to collaborate cross-functionally to resolve issues, identify opportunities, and improve client experience.
- Strong interpersonal and communication skills, with the ability to engage a diverse range of clients in a professional and credible manner.
- Excellent listening skills to uncover client needs and identify areas for growth within accounts.
- Demonstrated capacity to quickly learn and adapt to new business models, industries, and technologies.
- Strong organizational skills with the ability to prioritize effectively, manage multiple tasks simultaneously, and balance short- and long-term objectives.
- Fluency in English and Portuguese required.
- Knowledge in the email or digital marketing industry.
- Knowledge of and experience with Salesforce CRM.
- Fluent Spanish.
- Degree in Advertising and Marketing, Engineering, International Relationship or Business Management.
For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers – using trustworthy data as a key advantage. Validity’s flagship products – Everest, DemandTools, BriteVerify, and GridBuddy Connect – are highly rated solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and faster growth.
Validity is a diverse company with a collaborative culture and a focus on growth. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter.
Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all applicants regardless of race, color, ancestry, national origin, citizenship status, religion or creed, age, disability, medical condition, AID/HIV status, genetic information, military status, gender, parental status, sexual orientation, marital status, or any other characteristic protected by law.
Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice
#J-18808-Ljbffr-
Associate Customer Success Manager, Scaled
4 semanas atrás
São Paulo, São Paulo, Brasil MongoDB Tempo inteiroAssociate Customer Success Manager, Scaled Join to apply for the Associate Customer Success Manager, Scaled role at MongoDB Associate Customer Success Manager, Scaled Join to apply for the Associate Customer Success Manager, Scaled role at MongoDB Get AI-powered advice on this job and more exclusive features. MongoDB's mission is to empower innovators to...
-
Associate Customer Success Manager
2 semanas atrás
Sao Paulo, Brasil Validity Tempo inteiro**About the Role** The ACSM is responsible for delivering ongoing proactive and reactive support to our customer community. “Community” refers to the customers who, based on spend, do not receive a dedicated Customer Support Manager for general product and support inquiries, but instead their requests are managed through a team of Associate Success...
-
Associate Customer Success Manager
1 semana atrás
Sao Paulo, Brasil Validity Tempo inteiro**About the Role**The ACSM is responsible for delivering ongoing proactive and reactive support to our customer community. “Community” refers to the customers who, based on spend, do not receive a dedicated Customer Support Manager for general product and support inquiries, but instead their requests are managed through a team of Associate Success...
-
Associate Customer Success Manager
Há 5 dias
São José da Laje, Brasil DoiT Tempo inteiro R$40.000 - R$60.000 por anoLocationOur Associate Customer Success Manager will be an integral part of our global Customer and Product Success team. This role is based remotely in UK, Ireland, Spain or Estonia.The role is also available to independent contractors in East Europe.Who We AreDoiT is a global technology company that works with cloud-driven organizations to leverage the...
-
Customer Success Associate
Há 3 dias
Sao Paulo, Brasil Smartly.io Tempo inteiro**PLEASE SUMBIT YOUR APPLICATION/RESUME IN ENGLISH** Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed? We're looking for a dynamic Customer Success Associate to join us, as...
-
Customer Success Manager
2 semanas atrás
São Paulo, Brasil TITAN Tempo inteiroJoin to apply for the Customer Success Manager role at TITAN Join to apply for the Customer Success Manager role at TITAN Get AI-powered advice on this job and more exclusive features. TITAN is a no-code, web-based platform within the Salesforce ecosystem for seamless form creation, data collection, and workflow automation. We are looking to hire...
-
Customer Success Manager
2 semanas atrás
São Paulo, Brasil Elsevier Tempo inteiroJoin to apply for the Customer Success Manager role at Elsevier Join to apply for the Customer Success Manager role at Elsevier Get AI-powered advice on this job and more exclusive features. Purpose of the JobThe Customer Success Manager - LatAm is the go-to contact post-sales for a customer, as such, they are responsible for the onboarding, enablement...
-
Customer Success Leader Júnior
Há 5 dias
São Paulo, Brasil Desk Manager Tempo inteiroGet AI-powered advice on this job and more exclusive features. A Desk Manager é uma plataforma completa de ESM e ITILSM que simplifica desde a operação até a gestão estratégica de serviços. Com mais de 10 anos de mercado e 500 clientes ativos em diferentes segmentos , nossa suíte com 14 aplicativos integrados se destaca por unir inovação,...
-
Customer Success Manager
4 semanas atrás
São Paulo, São Paulo, Brasil Elsevier Tempo inteiroJoin to apply for the Customer Success Manager role at ElsevierJoin to apply for the Customer Success Manager role at ElsevierGet AI-powered advice on this job and more exclusive features.Purpose of the JobThe Customer Success Manager - LatAm is the go-to contact post-sales for a customer, as such, they are responsible for the onboarding, enablement and...
-
Customer Success Manager
2 semanas atrás
São Paulo, Brasil Elsevier Tempo inteiroJoin to apply for the Customer Success Manager role at Elsevier Join to apply for the Customer Success Manager role at Elsevier Get AI-powered advice on this job and more exclusive features. Purpose of the Job The Customer Success Manager - LatAm is the go-to contact post-sales for a customer, as such, they are responsible for the onboarding, enablement...