Customer Success Associate
Há 21 horas
Flamingo is a Resident Retention Platform. We help large apartment companies quickly boost their resident retention with an all-in-one platform. You can learn more about us here: Flamingo's platform has 2 parts:2-Sided Marketplace: Flamingo recruited a network of thousands of event hosts (e.g. caterers). Property managers can create an account and quickly start booking events.Enterprise Software Platform: Apartment operators pay Flamingo a per unit per month fee for Flamingo's full platform or for just the parts they they need.We are looking for Customer Success Associate to help with the following things:Improve Marketplace Conversion Rate of Marketplace Accounts from Account Creation > First Event Book > Repeat Booking > Marketplace SubscriptionOnboard new customers if they don't book first event within 7 days Improve repeat bookings & get repeat bookings if someone stops booking Upsell repeat bookers to get a subscriptionManage event customer service issues - e.g. reaching out to someone that left review of 3/5 or lessManage Customer Success of VIP Event Marketplace Partnerships AccountsEnsure 100% onboarding and training of their buildings Organize Quarterly Employee Engagement EventsProvide meaningful updates to decision makersDrive upsells to event subscriptionsApp Set Up & Quality Assurance of New App AccountsWork with customers to get their app fully set up to ensure successful adoptionComplete basic customer training and education for platform navigation Monitor customer software use and take action to ensure 100% of customers are benefiting from the platformProcess ImprovementIdentify and implement process improvement projects that improve efficiency, conversions, customer satisfaction, and revenueIdentity and recommend platform improvements that improve efficiency, conversions, customer satisfaction, and revenueOther ResponsibilitiesInbox Management Accounts Receivable ManagementInsurance Compliance Management for Marketplace AccountsGenerate Google and G2 Reviews from happy marketplace customer Other things that come upIdeal CandidateFull English Fluency Experience working in startup and remoteIndependent Analytic and self drivenCollege Educated
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Associate Customer Success Manager
4 semanas atrás
São Paulo, Brasil TransPerfect Tempo inteiroOverview The Associate Customer Success Manager is responsible for small to mid-size global accounts or supports a Customer Success Manager on a larger account. Their goal is ensuring customer satisfaction and growing the account profitability as well as meeting revenue objectives. The Associate Customer Success Manager will receive support from the Global...
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Associate Customer Success Manager
Há 3 dias
São Paulo, Brasil Validity Inc. Tempo inteiroJoin to apply for the Associate Customer Success Manager role at Validity Inc. 6 days ago Be among the first 25 applicants About The Role As Associate Customer Success Managers (ACSMs) at Validity, you are responsible for ensuring our clients achieve maximum value and success by delivering a world-class customer experience. In this role, you will manage a...
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Associate Customer Success Executive
Há 22 horas
Sao Paulo, Brasil Actum Lab North America Inc. Tempo inteiro**Associate Customer Success Representative (Remote)** Floori is looking for a customer-oriented, empathetic, and driven individual to join our team as an Associate Customer Success Representative. In this crucial role, you'll act as the key point of contact for our customers, fostering strong relationships, understanding customer goals, and enabling them...
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Customer Success
Há 5 dias
Rio de Janeiro, Rio de Janeiro, Brasil PERSONA CONSULTORIA E APOIO LTDA Tempo inteiro R$80.000 - R$120.000 por anoVaga: Especialista em Customer SuccessModalidade: RemotaTipo de Contrato: PJDescrição da Vaga:Empresa de tecnologia contrata Customer Success, com o objetivo de garantir a melhor experiência para os clientes. Caberá ao profissional realizar o acompanhamento de processos, garantindo a execução de cronogramas e garantir as melhores práticas em gestão...
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BR Customer Success Associate
4 semanas atrás
São Paulo, Brasil Sporty Group Tempo inteiroBR Customer Success Associate - English and Portuguese Join to apply for the BR Customer Success Associate - English and Portuguese role at Sporty Group BR Customer Success Associate - English and Portuguese Join to apply for the BR Customer Success Associate - English and Portuguese role at Sporty Group Sporty Group is a global consumer internet and...
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Customer Success | Remoto
1 semana atrás
Rio de Janeiro, Brasil Persona Consultoria E Apoio Ltda Tempo inteiroVaga: Especialista em Customer Success Modalidade: Remota Tipo de Contrato: PJ Descrição da Vaga: - Empresa de tecnologia contrata Customer Success, com o objetivo de garantir a melhor experiência para os clientes.Caberá ao profissional realizar o acompanhamento de processos, garantindo a execução de cronogramas e garantir as melhores práticas em...
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Associate Customer Success Manager
Há 3 dias
Sao Paulo, Brasil Time Doctor Tempo inteiro**About the Role** As an Associate CSM, Onboarding Specialist, you'll manage our smaller tier (Tier 3) client accounts within your territory. You will act as a product and onboarding expert as well as a solutions engineer. Although you will not have any accounts technically assigned to you, you will be overseeing the entire Tier 3 book of business and...
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Associate Customer Success Manager
1 semana atrás
São Paulo, Brasil Validity Tempo inteiroAbout the Role As Associate Customer Success Managers (ACSMs) at Validity, you are responsible for ensuring our clients achieve maximum value and success by delivering a world-class customer experience. In this role, you will manage a portfolio of client accounts and work closely with them to design and implement strategies that optimize their success with...
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Customer Success Analyst
1 semana atrás
Rio de Janeiro, Brasil Shape Tempo inteiro**About Shape**: **The impact you will have**: - Optimize the success of recurring customers, increasing satisfaction at each point of their journey, doing proper touchpoint of the work of correlated teams; - Monitor and contribute to the satisfaction, metrics, engagement, and retention of the customer portfolio, through available tools, proposing...
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Líder de Customer Success
Há 22 horas
Rio de Janeiro, Brasil Transfero Group Tempo inteiroO Grupo Transfero é uma empresa internacional com sede em Zug, Suíça, no coração do Crypto Valley. Nosso propósito _é facilitar e promover o acesso e a adoção de ativos digitais, viabilizando uma transição segura para um sistema financeiro global mais descentralizado e fundamentado na liberdade e autonomia._ Oferecemos soluções privadas...
