Customer Success Associate
Há 7 dias
Flamingo is a Resident Retention Platform. We help large apartment companies quickly boost their resident retention with an all-in-one platform. You can learn more about us here: Flamingo's platform has 2 parts:2-Sided Marketplace: Flamingo recruited a network of thousands of event hosts (e.g. caterers). Property managers can create an account and quickly start booking events.Enterprise Software Platform: Apartment operators pay Flamingo a per unit per month fee for Flamingo's full platform or for just the parts they they need.We are looking for Customer Success Associate to help with the following things:Improve Marketplace Conversion Rate of Marketplace Accounts from Account Creation > First Event Book > Repeat Booking > Marketplace SubscriptionOnboard new customers if they don't book first event within 7 days Improve repeat bookings & get repeat bookings if someone stops booking Upsell repeat bookers to get a subscriptionManage event customer service issues - e.g. reaching out to someone that left review of 3/5 or lessManage Customer Success of VIP Event Marketplace Partnerships AccountsEnsure 100% onboarding and training of their buildings Organize Quarterly Employee Engagement EventsProvide meaningful updates to decision makersDrive upsells to event subscriptionsApp Set Up & Quality Assurance of New App AccountsWork with customers to get their app fully set up to ensure successful adoptionComplete basic customer training and education for platform navigation Monitor customer software use and take action to ensure 100% of customers are benefiting from the platformProcess ImprovementIdentify and implement process improvement projects that improve efficiency, conversions, customer satisfaction, and revenueIdentity and recommend platform improvements that improve efficiency, conversions, customer satisfaction, and revenueOther ResponsibilitiesInbox Management Accounts Receivable ManagementInsurance Compliance Management for Marketplace AccountsGenerate Google and G2 Reviews from happy marketplace customer Other things that come upIdeal CandidateFull English Fluency Experience working in startup and remoteIndependent Analytic and self drivenCollege Educated
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Sales Associate and Customer Success Expert
3 semanas atrás
Manaus, Brasil beBeeCustomerSuccess Tempo inteiroSales Associate and Customer Success Expert We are seeking a highly organized and detail-focused Sales Team Associate and Customer Success Expert to join our team. As the primary point of contact for our customers, you will play a critical role in ensuring seamless interactions and driving revenue growth. Key Responsibilities: Maintain accurate CRM records,...
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Associate Customer Success Manager
Há 5 dias
São Paulo, Brasil Zendesk Tempo inteiro**Zendesk Scaled Success Associate '“ Early Career Path**:**Kickstart Your Career at Zendesk**The Scaled Customer Success Associate Program is an entry-level opportunity designed for recent graduates to build a strong foundation in customer success. As part of the Global Scaled Customer Success team, you'll help customers unlock the full potential of...
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Associate Customer Success Manager
Há 7 dias
São Paulo, Brasil Zendesk Tempo inteiro**Zendesk Scaled Success Associate '“ Early Career Path**: **Kickstart Your Career at Zendesk** The Scaled Customer Success Associate Program is an entry-level opportunity designed for recent graduates to build a strong foundation in customer success. As part of the Global Scaled Customer Success team, you'll help customers unlock the full potential of...
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Sales Associate and Customer Success Expert
3 semanas atrás
Manaus, AM, Brasil beBeeCustomerSuccess Tempo inteiroSales Associate and Customer Success Expert We are seeking a highly organized and detail-focused Sales Team Associate and Customer Success Expert to join our team. As the primary point of contact for our customers, you will play a critical role in ensuring seamless interactions and driving revenue growth. Key Responsibilities: Maintain accurate CRM records,...
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Customer Success Associate
Há 24 horas
Sao Paulo, Brasil Intelex Technologies Tempo inteiro**Position Overview** **Responsibilities and Deliverables** - Own the ongoing Intelex relationship with assigned customers as it relates to growing adoption, ensuring retention, and securing loyalty. - Work to establish a trusted/strategic advisor relationship with within your portfolio of customers and work to drive value of our products and services. -...
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BR Customer Success Associate
Há 2 dias
São Paulo, Brasil Sporty Group Tempo inteiroBR Customer Success Associate - English and Portuguese Speaking Join to apply for the BR Customer Success Associate - English and Portuguese Speaking role at Sporty Group About The Role As the Customer Success Associate you will be responsible for providing client-centric and customer-focused support with a specific focus on providing world-class support...
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Customer Support Associate
3 semanas atrás
Fortaleza, Brasil beBeeCustomerSupport Tempo inteiroJob Title: Customer Support Associate This is a customer-focused role that requires strong technical skills to assist clients with mobile device systems, hardware, software, and company procedures. The position involves responding to client queries via phone calls, emails, and helpdesk tickets in a timely and professional manner. Clients rely on our team for...
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Associate Customer Success Manager
2 semanas atrás
Sao Paulo, Brasil Time Doctor Tempo inteiro**About the Role**As an Associate CSM, Onboarding Specialist, you'll manage our smaller tier (Tier 3) client accounts within your territory. You will act as a product and onboarding expert as well as a solutions engineer. Although you will not have any accounts technically assigned to you, you will be overseeing the entire Tier 3 book of business and...
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Associate Customer Success Consultant
1 dia atrás
São Paulo, Brasil Clarivate Tempo inteiro**About You - experience, education, skills, and accomplishments** - 3+ years of experience in publishing, information science, scientific data, research policy, academic research lifecycle, or sciences and government R&D - Languages required are native Brazilian Portuguese, and Spanish as a second language, to conduct trainings virtually, in the rest of...
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Customer Support Associate
3 semanas atrás
Fortaleza, CE, Brasil beBeeCustomerSupport Tempo inteiroJob Title: Customer Support Associate This is a customer-focused role that requires strong technical skills to assist clients with mobile device systems, hardware, software, and company procedures. The position involves responding to client queries via phone calls, emails, and helpdesk tickets in a timely and professional manner. Clients rely on our team for...
