Implementation Project Manager

4 semanas atrás

Espírito Santo, Brasil Gurtam Tempo inteiro

Gurtam is a software developer of telematics and IoT solutions with a focus on fleet management. With 20+ years of market expertise and a global network of partners from 150+ countries, the company’s products are used all over the world.

As our network grows, we’re looking for a Project Implementation Specialist / Technical Growth Manager who will help partners launch, grow, and optimize projects powered by Wialon.

This is a fully remote position . We collaborate via Deel.com, so you’ll need to have an open individual entrepreneur status or similar legal setup in your country of residence.

Responsibilities
  • Handle technical demo sessions: introduce Wialon and IoT concepts, run product demos, and help remove blockers so potential clients can make informed decisions.
  • Help partners develop their technical expertise and deepen their understanding of the IoT landscape.
  • Deliver consultations and training sessions (software and hardware-related) to ensure smooth onboarding and boost confidence in using Wialon.
  • Support all types of telematics projects - migrations, client onboarding and retention initiatives.
  • Guide partner employees through our Basic Course, help them prepare for Certification and assess their progress.
  • Assist in hardware integration and manage test accounts for hardware manufacturers.
  • Run public training sessions and webinars — helping the community discover more ways to use Wialon effectively.
  • Contribute to process improvements and participate in partner events (if it aligns with your skills and capacity).
Requirements
  • Advanced English and Portuguese required; knowledge of Spanish is a strong plus.
  • Experience in positions of technical support or training or similar (management of technical variables + live interaction with customers)
  • University degree (ideally computer engineering, systems or related/technical background)
  • High productivity level and high speed of work in general – it is important for us how many unique letters you can write per day and how many phone calls/ meetings you can handle with no quality loss
  • Outstanding time management skills – ability to set priorities, plan your day based on incoming requests, possible force majeure, tasks from the Team Lead, and your personal work goals
  • Strong knowledge of how to build fruitful partnership – provision of high-quality service, diplomacy, attention to details, honesty
  • Fast learner – we provide you with an extensive training program during your probation period, and with a plethora of training opportunities after that
  • Ability to switch focus easily within a high number of incoming tasks
  • Excellent business correspondence and communication skills
What We Offer
  • Involvement in the growth and development of an international product tech company with a global reputation.
  • 20 working days of vacation per year and Brazilian state holidays.
  • Compensation for professional training, both corporate and individual.
  • 8-hour (9 AM - 6 PM) work according to the Bogota time zone (GMT-5).
  • Full pay for the first 10 working days of sick leave. 5 sick days a year without a doctor's note.
  • Extra allowance for working on your own laptop and medical insurance.

Compensation package includes the pay range USD Gross.

Seniority Level and Employment Type

Mid-Senior level, Full-time

Job Function and Industry

Customer Service, Software Development

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