Senior Java Support

4 semanas atrás

Osasco, Brasil DaCodes. Tempo inteiro

1 day ago Be among the first 25 applicants

We are a high-impact software and digital transformation expert firm.

For 10 years, we have created solutions focused on technology and innovation thanks to our team of over 220 talented #DaCoders, including developers, architects, UX/UI designers, PMs, QA testers, and more, who join our projects with clients in LATAM and the United States to achieve outstanding results.

With us, you'll boost and accelerate your professional development by collaborating on a wide variety of projects, industries, and business sectors.

Working at DaCodes will allow you to be versatile and agile by working with diverse technologies and collaborating with top-tier professionals.

DaCoders have a significant impact on the success of our business, as well as the success of our clients. You will be the expert participating in our projects and will have access to disruptive startups and global brands. Sounds interesting?

We are looking for talent to join the team—let's work together

The ideal candidate has a unique combination of technical experience, curiosity, logical and analytical mindset, proactivity, ownership, and a passion for teamwork.

Requirements
  • Supporting applications running on Java in object-oriented design principles;
  • Supporting using Java frameworks such as DropWizard, Spring, and Hibernate;
  • Supporting web development frameworks (Angular or React)
Key criteria:
  • Must be comfortable coding in Java, debugging API calls, writing quality-of-life snippets for clients, and creating scripts for debug tooling
  • Must have a basic knowledge of UI and API integration
  • Must be presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence
  • Must be willing to execute support issues while also building out the function and automating the resolution of repeat issues
  • Advanced English
Responsibilities:
  • Investigate and drive support resolution with senior external clients, internal stakeholders, and other engineering teams. Serve as a point of escalation for support issues from Helpdesk (L1)
  • Provide mentorship and guidance to junior team members to ensure successful resolution of issues
  • Develop and mature the SRE strategy for scalability, reliability, and performance
  • Automate manual processes to increase efficiency and reduce risk
  • Troubleshoot and resolve complex technical issues, collaborating across teams as needed
  • Work closely with engineering to resolve client issues
  • Participate in on-call rotations and respond to incidents
  • Improve processes and systems continuously to increase reliability
  • Suggest improvements for the client experience, focusing on analytics
  • Create documentation, runbooks, and code snippets for clients and teams
Benefits
  • Brazilian legal benefits
  • Paid vacation days
  • Meal allowance
  • Health insurance
  • Life insurance
  • This is a remote position, based in Brazil
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Engineering and IT
Industries
  • IT Services and Consulting
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