Customer Success Manager

Life at UiPath The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose. Could that be you? Your mission The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose. Could that be you? The Client Success, HUB Americas organization is a shared-services function designed to scale delivery capacity, improve efficiency, and accelerate customer value across the Americas. The team supports both internal customers – Client Success Managers and Technical Account Managers across the AMER verticals – and external UiPath customers, ensuring consistent, measurable outcomes through data-driven insights and structured engagement frameworks. As a Customer Success Manager, you will partner directly with the Director, Client Success – HUB Americas, to scale the HUB through analytics, customer insights, and measurable results. You will use business intelligence and event-driven analysis to monitor key success indicators, guide resource alignment, and validate the impact of our Customer Success motions. What You\'ll Do At UiPath Monitor and report on key performance indicators, including adoption, engagement quality, and internal CSAT. Implement motions to validate license adoption, utilization, projected churn vs expansion, net new customers onboarding and playbook efficiency. Design and maintain Power BI dashboards to track trends, performance insights, and improvement opportunities. Collaborate with HUB Leads and Vertical CS Directors to identify best practices, standardize success motions, and amplify value realization. Translate complex data into clear, actionable recommendations for leaders and delivery teams. Support cadence reviews and strategic discussions with concise, data-backed storytelling. Key Metrics & Outcomes Customer Health and Satisfaction: Consistent improvement in CSAT and internal CSAT. Adoption and Value Realization: Increased utilization and positive impact of success playbooks. Forecast Accuracy: Reliable tracking of churn, expansion, and onboarding trends. Efficiency and Scalability: Demonstrated improvement in engagement throughput and delivery quality. What You\'ll Bring To UiPath 5+ years of experience in Customer Success, Data Analysis, or Business Insights roles within SaaS or technology environments. Proficiency in Power BI for data visualization and reporting or another equivalent tool. Strong analytical thinking with attention to accuracy, patterns, and detail. Excellent written and verbal communication in English and Spanish. Ability to work cross-functionally and influence without direct authority. Capable in building strong relationships Collaborative, Listener & Advisor Empathy & sympathy Strong presentation skills Excellent verbal & written skills Curiosity and Learning Agility: Constantly seeks new ways to improve how we measure and deliver success. Accountability: Owns results and follows through with discipline. Critical Thinking: Balances data, context, and intuition to support sound decision-making. Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned. Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected. We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy. #J-18808-Ljbffr