GBS - Service Connection Specialist

Há 2 dias

Curitiba, Brasil Solvay Tempo inteiro

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

Job Overview and Responsibilities

Syensqo is creating its internal Global Business Services (GBS) to cover Finance, Procurement, and Human Resources activities. We offer you to work in a dynamic and collaborative environment and to contribute to this group’s transformation.

Join us in one of our 3 service centers: Lisbon, Curitiba, and Bangkok, be part of this transformation journey from the start.

The incumbent will have the accountability and responsibility to make the Provisioning and Account Payable processes work in a given country/region, using his/her deep knowledge to connect all the involved organizations, reducing interfaces.

Applicable scope: Provisioning and Account Payable

Key Responsibilities:

  1. Support to Users
    • Manage and solve service non-standard stakeholders’ issues (Users, Buyers, Accountants)
    • Manage and solve operational escalation
    • Take in charge any critical situation which could not be managed using the applicable standard services: direct contacts with Users to go straight to the solution
    • Participate in the local problem analysis and contribute to the solution definition
    • Follow up on customers’ complaint management when initiated in his/her country and coordinate the reply and solution deployment
  2. Touch point & Improvement
    • Establish an effective and fruitful collaboration with country stakeholders (Users, Buyers, Accountants)
    • Work in close collaboration with Service Specialist and Compliance Specialist from the Service Unit to analyse root cause and solve non-standard service issues
    • Identify areas of improvement which could generate process competitive advantages for the entire scope
    • Manage Local/Regional improvement actions and debrief
    • Alert Service Unit on country risk and opportunities that changes could generate for service improvement
    • Sustain the Service Units efforts for the service implementation at country level
    • Ensure high standard of service performance and compliance by reporting issues and feedback to Service Units and to monitor the KPIs for his/her given country
  3. Training
    • Deploy the training prepared by Service Owners to stakeholders and newcomers, about the use of tools and the global process rules
    • Promote and remind standard services and best practices and how to access them to avoid any recurring non-compliance
    • Ease and promote the users’ self-service approach (push left) using standard solutions
    • Enforce stakeholders to use the existing PtP policies, procedures, processes, and tools in the given country

Education and Experience

Degree or Diploma in a relevant discipline

Possess 2 to 3 years of experience in procurement or purchasing domains or Accounting

Must-have skills

  • SAP experience in the domain
  • Customer-oriented with good level of problem-solving skills
  • Proactive with a significant level of initiative and autonomy in the day-to-day organization
  • Strong collaboration and communication skills
  • Service-driven mindset and ability to be agile

Must-have language skills

Good level of spoken and written skills in English for all positions.

Good Level of spoken and written capabilities in one or more local languages is mandatory: Chinese; Hindi; English + local Thai

About us

Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel, and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices, and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.

At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability, or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.

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