GBS Service Connection Specialist
2 semanas atrás
Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play.
We are seeking a GBS Service Connection Specialist to join our team.
About the JobThe incumbent will have the accountability and responsibility to make the Provisioning and Account Payable processes work in a given country/region, using his/her deep knowledge to connect all the involved organizations, reducing interfaces.
Key Responsibilities:
- Support to Users
- Manage and solve service non-standard stakeholders' issues (Users, Buyers, Accountants)
- Manage and solve operational escalation
- Take in charge any critical situation which could not be managed using the applicable standard services: direct contacts with Users to go straight to the solution
- Participate to the local problem analysis and contribute to the solution definition
- Follow up on customers' complaint management when initiated in his/her country and coordinate the reply and solution deployment
- Touch point & Improvement
- Establish an effective and fruitful collaboration with country stakeholders (Users, Buyers, Accountants)
- Work in close collaboration with Service Specialist and Compliance Specialist from the Service Unit to analyse root cause and solve non-standard service issue
- Identify areas of improvement which could generate process competitive advantages for the entire scope
- Manage Local/Regional improvement actions and debrief
- Alert Service Unit on country risk and opportunities that changes could generate for service improvement
- Sustain the Service Units efforts for the service implementation at country level
- Ensure high standard of service performance and compliance by reporting issues and feedback to Service Units and to monitor the KPIs for his/her given country
- Training
- Deploy the training prepared by Service Owners to stakeholders and newcomers, about the use of tools and the global process rules
- Promote and remind standard services and best practices and how to access them to avoid any recurring non-compliance
- Ease and promote the users' self-service approach (push left) using standard solutions
- Enforce stakeholders to use the existing PtP policies, procedures, processes and tools in the given country
Requirements
- Degree or Diploma in a relevant discipline
- Possess 2 to 3 years of experience in procurement or purchasing domains or Accounting
- SAP experience in the domain
- Customer-oriented with good level of problem-solving skills
- Proactive with a significant level of initiative and autonomy in the day-to-day organization
- Strong collaboration and communication skills
- Service driven mindset and ability to be agile
- Good level of spoken and written skills in English for all positions. Good Level of spoken and written capabilities in one or more local languages is mandatory: Chinese; Hindi; English + local Thai
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