GBS Service Connection Specialist

2 semanas atrás


Curitiba, Paraná, Brasil Syensqo Tempo inteiro
Job Title: GBS Service Connection Specialist

Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play.

We are seeking a GBS Service Connection Specialist to join our team.

About the Job

The incumbent will have the accountability and responsibility to make the Provisioning and Account Payable processes work in a given country/region, using his/her deep knowledge to connect all the involved organizations, reducing interfaces.

Key Responsibilities:

  • Support to Users
    • Manage and solve service non-standard stakeholders' issues (Users, Buyers, Accountants)
    • Manage and solve operational escalation
    • Take in charge any critical situation which could not be managed using the applicable standard services: direct contacts with Users to go straight to the solution
    • Participate to the local problem analysis and contribute to the solution definition
    • Follow up on customers' complaint management when initiated in his/her country and coordinate the reply and solution deployment
  • Touch point & Improvement
    • Establish an effective and fruitful collaboration with country stakeholders (Users, Buyers, Accountants)
    • Work in close collaboration with Service Specialist and Compliance Specialist from the Service Unit to analyse root cause and solve non-standard service issue
    • Identify areas of improvement which could generate process competitive advantages for the entire scope
    • Manage Local/Regional improvement actions and debrief
    • Alert Service Unit on country risk and opportunities that changes could generate for service improvement
    • Sustain the Service Units efforts for the service implementation at country level
    • Ensure high standard of service performance and compliance by reporting issues and feedback to Service Units and to monitor the KPIs for his/her given country
  • Training
    • Deploy the training prepared by Service Owners to stakeholders and newcomers, about the use of tools and the global process rules
    • Promote and remind standard services and best practices and how to access them to avoid any recurring non-compliance
    • Ease and promote the users' self-service approach (push left) using standard solutions
    • Enforce stakeholders to use the existing PtP policies, procedures, processes and tools in the given country

Requirements

  • Degree or Diploma in a relevant discipline
  • Possess 2 to 3 years of experience in procurement or purchasing domains or Accounting
  • SAP experience in the domain
  • Customer-oriented with good level of problem-solving skills
  • Proactive with a significant level of initiative and autonomy in the day-to-day organization
  • Strong collaboration and communication skills
  • Service driven mindset and ability to be agile
  • Good level of spoken and written skills in English for all positions. Good Level of spoken and written capabilities in one or more local languages is mandatory: Chinese; Hindi; English + local Thai


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