Fulfillment Engagement Specialist

4 semanas atrás

Fortaleza, Ceará, Brasil Nerdy Tempo inteiro
**Responsibilities**: May include some or all of the following tasks;
- Support Tutor Applicants and Tutor Onboarding- Update our Digital Inventory of Institutional Sessions and Courses- Conduct data entry, registration, and enrollment activities for school district accounts
- Add new courses to digital inventory and provide ongoing maintenance of this inventory
- Set up sessions in catalog based on client (school system or parent) or course requirements following checklists and documented processes
- Assign Tutors to Tutoring Sessions- Match students with experts for one-on-one instruction and classes, following document processes and checklists
- Contact clients to discuss placement requirements, pitch specific tutors, negotiate scheduling and rates.
- Support Institutional and Course Schedule Changes- Partner with parents to identify and assess student's needs to implement the appropriate tutoring support
- Audit tutoring sessions to determine compliance with individual school requirements
- Manage course participants, cancellations, and credits
- Schedule meeting links for courses when necessary
- Other work as directed
**Qualifications**:
- Level B2 English proficiency
- Experience with data entry and fulfillment processes (catalog or account updates, inventory management, scheduling)
- Experience with Google, Slack, Twilio and Zendesk are preferred but not required
- Professional experience in recruiting, education, customer service, retail, or another fast-paced environment preferred or a bachelor's degree
- Strong analytical and problem-solving skills.
- Comfortable performing all job responsibilities on a laptop or computer
- Able to perform basic technical troubleshooting with work equipment
- Highly adaptable to change and thrives in a fast-paced environment
- Self-starter with exceptional attention to detail
- Ability to take a creative approach to problem solving on case-by-case basis
- Excellent time management and organizational skills. Ability to work independently.
- Ability to multitask in a dynamic environment where priorities change quickly.
- Willingness and ability to quickly learn business practices, policies and procedures.
- Ability to work full-time 40 hours a week, with at least 1 evening and 1 weekend day required based on available shifts (shifts to be adjusted seasonally based on demand if needed). Operating day is from 8:00am - 8:00pm CDT.
- High-speed Internet access (25 Mbps download, 10 Mbps upload) via wired ethernet connection; no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet
- A quiet work environment that promotes focus
**Location**: Fully Remote - Based in Brazil
**About Nerdy**:
**Varsity Tutors Leadership Principles**
Relentless Focus on Customers
- Comfort with Ambiguity
- Ownership
- Simplify
- Intellectual Curiosity
- Build Teams
- Think Big
- Insist on High Standards
- Bias for Action
- Build Trust
- Go Deep
- Have Conviction
- Deliver Results
- Are Right, a Lot
**Benefits**:
- Competitive Hourly Rate ($12/hr USD)
- Full-Time Position (40 hours per week)
- Fully Remote Position
- A once-in-a-lifetime opportunity to help transform how the world learns
- A fun, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture
- Varsity Tutors is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. (INDHP)_

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