Customer Support Representative
3 semanas atrás
**Who You Are**The role of the Customer Support Representative is responsible for resolving customer queries, recommending solutions and guiding product users through features and functionalities. This role requires excellent communication and troubleshooting skills.**What is Expected**:- Partner with the Customer Success team in tracking customer issues and requests- Manage incoming support tickets- Deliver first-tier platform support and handles the initial research, troubleshooting and resolution of customer issues- Provide guidance to customers on navigating help document, web resources, and self-service tools- Take a proactive ‘customer-first’ approach- Meet and strive to exceed company retention and customer satisfaction goals- Handle special projects or requests from Customer Success team- Meet or exceed support metrics like time to first response, time to resolution, internal SLAs, and internal customer satisfaction scores**What You Bring**- Fluent English both written and verbal- Need to have finished or be completing a college degree- Experience in customer service center or help desk environment- Experience with ticketing solutions such as Atlassian, Jira, ZenDesk, Salesforce Service Cloud, etc- Exceptional attention to detail**About us**:GovPredict is a division of Capitol Canary who provides access to the most comprehensive intelligence on every level of government in the United States, our product contains the most accurate contact information available, and the proven advocacy tools needed to mobilize and maximize support.Our innovative platform delivers the intelligence and insights you need to make informed and impactful decisions wherever you are, and the ability to engage and mobilize people with our pioneering suite of advocacy tools.**Company Benefits & Perks**- Robust and competitive benefits package fully paid by the company- Health and Dental insurance- Flexible food stamp- Work from home allowance- English tutoring- All the Alura Courses available for all the employees- Mental Health Incentive- Flexible working hours- A highly accountable culture with coaching and development to support personal and professional growth- Teambuilding activities and lots of collaboration- An opportunity to meet and interact with leaders from government, organizations, and technology- Please submit your resume in English._**Capitol Canary is an Equal Opportunity Employer
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Customer Support Representative
Há 3 dias
Belo Horizonte, Brasil Capitolcanary Tempo inteiro**Who You Are**The role of the Customer Support Representative is responsible for resolving customer queries, recommending solutions and guiding product users through features and functionalities.This role requires excellent communication and troubleshooting skills.**What is Expected**:- Partner with the Customer Success team in tracking customer issues and...
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Customer Support Representative, Level 1
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Belo Horizonte, Brasil Jove Tempo inteiroDescrição da vaga JoVE is the world-leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such...
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Customer Representative
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Belo Horizonte, Brasil Live the Dash Travel Tempo inteiroWe are seeking a highly motivated Customer Representative to join our dynamic team in the travel industry. As a key member of our customer service team, you will be responsible for assisting clients with their travel needs and providing exceptional support throughout their journey. If you have a passion for travel and delivering outstanding customer service,...
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Customer Representative
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Belo Horizonte, Brasil Inspired Tempo inteiroAbout the job Travel customer representative As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to...
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Customer Support Manager
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Belo Horizonte, Brasil Quorum Tempo inteiroBased in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations, non-profits, associations, and governmental end-markets. Quorum allows users to manage stakeholder engagement, launch grassroots advocacy campaigns, and...
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Deskside Support Representative
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Deskside Support Representative
Há 5 dias
Belo Horizonte, Brasil Kyndryl Brasil Serviços Limitada Tempo inteiro**Why Kyndryl**Kyndryl is a market leader that thinks and acts like a start-up.We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day.So why work at Kyndryl?We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...
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Customer Service Representative
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Customer Support Team Lead
3 semanas atrás
Belo Horizonte, Brasil EverHelp Tempo inteiroEverHelp is part of the Genesis ecosystem — an international full-service IT company. More than 1,500 people in five countries create products for over 200 million monthly users. Genesis is one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe, with an ecosystem that includes over 15 companies and an investment...
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Pre-Sales Representative
Há 2 horas
Belo Horizonte, Brasil Alliance Laundry Systems Llc Tempo inteiroWe are looking for a Pre-Sales Representative to support our Sales team and manage interactions with international customers and prospects for the LATAM region .This role is key to building strong customer relationships and enabling our field sales team to focus on selling.Key responsibilities Process new account enquiries, open accounts, and handle customer...