Customer Support Representative

4 semanas atrás

Belo Horizonte, Brasil CapitolCanary Tempo inteiro
**Who You Are**
The role of the Customer Support Representative is responsible for resolving customer queries, recommending solutions and guiding product users through features and functionalities. This role requires excellent communication and troubleshooting skills.
**What is Expected**:
- Partner with the Customer Success team in tracking customer issues and requests
- Manage incoming support tickets
- Deliver first-tier platform support and handles the initial research, troubleshooting and resolution of customer issues
- Provide guidance to customers on navigating help document, web resources, and self-service tools
- Take a proactive ‘customer-first’ approach
- Meet and strive to exceed company retention and customer satisfaction goals
- Handle special projects or requests from Customer Success team
- Meet or exceed support metrics like time to first response, time to resolution, internal SLAs, and internal customer satisfaction scores
**What You Bring**
- Fluent English both written and verbal
- Need to have finished or be completing a college degree
- Experience in customer service center or help desk environment
- Experience with ticketing solutions such as Atlassian, Jira, ZenDesk, Salesforce Service Cloud, etc
- Exceptional attention to detail
**About us**:
GovPredict is a division of Capitol Canary who provides access to the most comprehensive intelligence on every level of government in the United States, our product contains the most accurate contact information available, and the proven advocacy tools needed to mobilize and maximize support.
Our innovative platform delivers the intelligence and insights you need to make informed and impactful decisions wherever you are, and the ability to engage and mobilize people with our pioneering suite of advocacy tools.
**Company Benefits & Perks**
- Robust and competitive benefits package fully paid by the company
- Health and Dental insurance
- Flexible food stamp
- Work from home allowance
- English tutoring
- All the Alura Courses available for all the employees
- Mental Health Incentive
- Flexible working hours
- A highly accountable culture with coaching and development to support personal and professional growth
- Teambuilding activities and lots of collaboration
- An opportunity to meet and interact with leaders from government, organizations, and technology
- Please submit your resume in English._
**Capitol Canary is an Equal Opportunity Employer

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