Night Auditor

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This position needs relocation to Grand Cayman.

We are seeking a highly motivated and detail-oriented Night Auditor for a luxury boutique hotel. As the Night Auditor, you will be responsible for overseeing the hotel's operations during the overnight shift, ensuring the accuracy of financial transactions, maintaining a welcoming atmosphere for guests, and ensuring smooth and efficient hotel operations. This position is critical to the daily success of the hotel and will require a proactive, service-oriented individual who thrives in a dynamic environment.

Key Responsibilities:

• Guest Service & Hospitality:
• Provide exceptional guest service to ensure the satisfaction of our overnight guests.
• Respond to guest inquiries, requests, and complaints in a prompt and courteous manner, ensuring a personalized experience.
• Assist with check-ins and check-outs during the overnight hours.
• Monitor the hotel's security system and ensure the safety and security of guests and staff.
• Perform all night audit functions, including balancing and verifying daily hotel financial transactions and reports.
• Reconcile the hotel's daily revenue, ensuring that all charges are correct and properly accounted for.
• Process nightly financial reports and ensure accuracy in billing and revenue distribution.
• Ensure proper coding and reconciliation of hotel charges and credits.
• Operational Duties:
• Ensure all reports, guest folios, and room status updates are complete and accurate.
• Maintain accurate records of any guest issues, incidents, or requests and follow through to resolution.
• Communicate and work closely with the day shift team to ensure smooth transition and update on key operational matters.
• Administrative Tasks:
• Complete end-of-day financial processes and submit required documentation to the accounting team.
• Assist in maintaining cleanliness and orderliness of the front desk area.
• Support the management team by providing feedback on guest preferences, issues, and operational insights.

Qualifications:

• Experience:
• Previous experience in a hotel or customer service environment, preferably in a similar role (Night Auditor, Front Desk Agent, or similar).
• Experience in handling cash, credit transactions, and performing audits is highly preferred.
• Skills:
• Strong attention to detail and ability to work independently.
• Excellent communication and interpersonal skills.
• Proficient in hotel management software (e.g., Opera, Protel, or similar) and Microsoft Office Suite.
• Knowledge of accounting principles and financial procedures is a plus.
• Other Requirements:
• Ability to work the overnight shift (typically 10:00 PM to 7:00 AM).
• A professional and polished appearance in line with the hotel's luxury standards.
• Strong problem-solving skills with a focus on guest satisfaction and resolution.
• Ability to multitask and thrive in a fast-paced environment.

• Seniority level Associate

• Employment type Full-time

• Job function Customer Service
• Industries Hospitality and Hotels and Motels

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