Customer Support with Dutch

4 semanas atrás

Mato Grosso, Brasil Wibit Consulting & Services (WibitCS) Tempo inteiro
In collaboration we are working with a leading Online Casino Gaming Company who is seeking to onboard a **Customer Support
- Dutch** for their Malta office.
Location: Malta
Employment type: Full-time, (Hybrid/Remote)
Remuneration: Base salary.
**DUTIES AND RESPONSIBILITIES**:
- Follow communication procedures and policies.
- Evaluate and make decisions in accordance with defined policies and guidelines.
**REQUIREMENTS**:
- Fluent in Dutch (C1) and have good knowledge of English.
- Flexible and able to make quick decisions in a dynamic environment.
- Conscientious and reliable - commitment is one of our core values
- Eagle eyed with great attention to detail.
- Empathy about people - you will be working with securing the online safety our customers and their users.
- Ideally interested in marketplaces, shared economy and new technology.
- Previous experience in content moderation, customer care and/or online business is a plus.
**BENEFITS**:
- An opportunity to make a positive impact on the digital world, by making the internet a safer place.
- A stimulating and rewarding job in a fast-moving, innovative, and international tech company.
- Career opportunities within a management or expert field.
- Additional vacation days.
- Free fruit, tea and coffee if you prefer working in the office.
- Ability to work from home when working late shifts and weekends. Night Shifts are until Midnight
- Free day transport to the office from certain areas within Malta.
- Team performance bonus and working from home allowance,
- Corporate discounts for gym memberships, shops and taxis.
- Private Health Insurance, eye care tests, health and well-being professional support.
- Refer a friend bonus scheme.
- Comprehensive training and constant feedback.
- Fun events, great colleagues and a fresh, playful workplace with a variety of cultures.
- Relocation packages for international applicants.
**Shift Patterns**
- Rotational shifts are from 7.00 am to 3.30 pm or 3.30 pm to midnight, however, these times could also vary if cover is required during other periods between 7 am and midnight, eg 11 am to 7.30 pm, with two days off during the week.
- We offer a hybrid working environment in Malta. This role can be done fully remotely between your home in Malta or the work office in Qormi, Malta.

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