Support Specialist

Há 4 dias


Região Geográfica Intermediária de Juiz de Fora, Brasil Remote Jobs Tempo inteiro

Overview

Employer Industry: Educational Technology

What to Expect
  • Provide exceptional support to core users (school administrators) through various channels, including a ticketing system and Zoom meetings
  • Assist end-users (payers) with troubleshooting and resolving payment-related issues via phone and email
  • Manage and prioritize multiple open support cases across different channels
  • Analyze and resolve technical problems, guiding customers to knowledgebase solutions as needed
  • Communicate with internal teams to escalate unresolved issues and assist with identifying system bugs and enhancements
What is Required (Qualifications)
  • 1-2 years of customer support experience in a school business office or software industry, with direct end-user support experience preferred
  • Prior knowledge and experience with accounting, online payment processing, and/or the banking industry
  • Fluency in English with excellent verbal and written communication skills
  • Ability to multi-task and work under various constraints while maintaining a positive attitude
  • Demonstrated problem-solving skills and a passion for learning new software
How to Stand Out (Preferred Qualifications)
  • Experience using and teaching technologically sophisticated software to non-technical users
  • Friendly demeanor with a desire to contribute to a positive community culture

#EducationalTechnology #CustomerSupport #CareerOpportunity #InclusiveCulture #CompetitivePay

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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