Director, Customer Compliance

3 semanas atrás

São Paulo, Brasil Mastercard Tempo inteiro

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Customer Compliance & Fraud - Security/Risk Services Job Description Summary: The Franchise Customer Performance and Fraud Team’s main role is to ensure that its member institutions are optimized in their processes, procedures, and tools to help them manage and reduce fraud on their portfolio and optimize their chargeback process. Through our many safety and security enhancing programs, we work proactively with our internal/ external key stakeholders, the industry and the public to build consumer confidence and ensure that transactions are as safe as they can be and our customers are in compliance with our rules and programs. Accountabilities Responsible for the planning and delivery of all aspects of the fraud management effort to customers, merchants, payment facilitators, service providers and Mastercard cross functional business units. Assists customers in protecting brand integrity and mitigation of payment risk. Conduct in-depth MIS analysis using internal Mastercard data. Leverage Mastercard products and programs as well as industry “best practices“ to assist customers in their efforts to mitigate fraud and comply with Mastercard rules and standards Provides consultancy services and risk assessment to customers in the areas of fraud prevention, detection, chargeback and recovery Provides investigative assistance to customers and law enforcement as well as managing regional education/training initiatives Internal and external customer relationship management responsibilities Customer training and development Requirements Risk management and/or fraud management experience Experience in payments Strong analytical and communications skills Ability to interact effectively with internal and external business partners Excellent communication skills, both verbal and written – ability to build compelling presentations Solutions oriented/ results driven capabilities Strategic thinking Proficient in English language. Spanish is a plus Periodic travel required Bachelor’s Degree Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. #J-18808-Ljbffr

  • Director, Customer Fraud

    Há 10 horas

    São Paulo, Brasil Mastercard Tempo inteiro

    Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...

  • Director of Fund Operations

    2 semanas atrás

    São Paulo, Brasil Amicorp Group Tempo inteiro

    Direct message the job poster from Amicorp Group Global Talent Acquisition Specialist | Employer Branding Director of Fund Operations – Client Services *This is a relocation opportunity to Curaçao — we offer full relocation assistance to support your move.* About the Role We are seeking an experienced Director of Fund Operations – Client Services to...

  • Director, Customer Compliance

    3 semanas atrás

    São Paulo, Brasil Mastercard Tempo inteiro

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and...

  • SEO Director

    1 semana atrás

    Sao Paulo, Brasil MyCitySocial Tempo inteiro

    **MUST HAVE PREVIOUS EXPERIENCE MANAGING A TEAM OF OTHER SEOS.** **POSITION DETAILS**: We are looking for an SEO Director that will manage our SEO team (US based). The SEO Director position is a dynamic position that involves working with people and teams throughout the day as well as possessing a very in-depth understanding of how SEO works. The position...

  • Director, Customer Success Management

    4 semanas atrás

    São Paulo, Brasil Salesforce, Inc. Tempo inteiro

    Director, Customer Success Management page is loaded## Director, Customer Success Managementremote type: Office - Flexiblelocations: Brazil - Sao Paulotime type: Full timeposted on: Posted Todayjob requisition id: JR *To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating...

  • Director of Fund Operations

    1 semana atrás

    São Paulo, Brasil Amicorp Group Tempo inteiro

    Direct message the job poster from Amicorp Group Global Talent Acquisition Specialist | Employer BrandingDirector of Fund Operations – Client Services *This is a relocation opportunity to Curaçao — we offer full relocation assistance to support your move.* About the Role We are seeking an experienced Director of Fund Operations – Client Services to...

  • Director, Product Management

    Há 4 dias

    Sao Paulo, Brasil Sovos Compliance Tempo inteiro

    **Build your future with Sovos.** If you are looking for an opportunity where career-minded professionals can achieve success while bringing their best and whole selves to work each day, Sovos may be the company you have been looking for. Employees at Sovos operate on the leading edge of digital technology while working to improve lives and the communities...

  • Director, Product Management

    Há 2 dias

    Sao Paulo, Brasil Sovos Compliance Tempo inteiro

    **Build your future with Sovos.**If you are looking for an opportunity where career-minded professionals can achieve success while bringing their best and whole selves to work each day, Sovos may be the company you have been looking for. Employees at Sovos operate on the leading edge of digital technology while working to improve lives and the communities in...

  • SEO Director

    Há 4 dias

    São Paulo, Brasil MyCitySocial Tempo inteiro

    Associate SEO Director Job Description · BairesDev is a technology company that delivers cutting‑edge solutions to giants like Google and innovative startups in Silicon Valley. · We are seeking an Associate SEO Director to lead our SEO team and oversee the overall SEO strategy and execution to drive su … SEO Strategist This role is perfect for a...

  • Operations Director

    Há 2 dias

    São Paulo, Brasil Papel Tempo inteiro

    At Papel Holdings, we're not just another Fintech company. We're on a mission to revolutionize the financial landscape. From innovative banking solutions to cutting-edge digital asset products, we're transforming how people interact with money. Careers at Papel suit those who want to have an impact, who are comfortable getting uncomfortable, willing to take...