Director, Customer Fraud
Há 4 horas
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Customer Fraud - Security/Risk Services Job Description Summary The Franchise Customer Performance and Fraud Team’s main role is to ensure that its member institutions are optimized in their processes, procedures, and tools to help them manage and reduce fraud on their portfolio and optimize their chargeback process. Through our many safety and security enhancing programs, we work proactively with our internal/external key stakeholders, the industry and the public to build consumer confidence and ensure that transactions are as safe as they can be and our customers are in compliance with our rules and programs. Accountabilities Responsible for the planning and delivery of all aspects of the fraud management effort to customers, merchants, payment facilitators, service providers, and Mastercard cross‑functional business units. Assists customers in protecting brand integrity and mitigating payment risk. Conduct in‑depth MIS analysis using internal Mastercard data. Leverage Mastercard products and programs as well as industry best practices to assist customers in their efforts to mitigate fraud and comply with Mastercard rules and standards. Provides consultancy services and risk assessment to customers in the areas of fraud prevention, detection, chargeback and recovery. Provides investigative assistance to customers and law enforcement as well as managing regional education/training initiatives. Internal and external customer relationship management responsibilities. Customer training and development. Requirements Risk management and/or fraud management experience. Experience in payments. Strong analytical and communications skills. Ability to interact effectively with internal and external business partners. Excellent communication skills, both verbal and written – ability to build compelling presentations. Solutions oriented / results driven capabilities. Strategic thinking. Proficient in English language. Spanish is a plus. Periodic travel required. Bachelor’s Degree. Corporate Security Responsibility Abide by Mastercard’s security policies and practices. Ensure the confidentiality and integrity of the information being accessed. Report any suspected information security violation or breach. Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. Seniority level Director Employment type Full-time Job function Other, Information Technology, and Management Industries Financial Services, IT Services and IT Consulting, and Technology, Information and Internet #J-18808-Ljbffr
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Director, Customer Compliance
3 semanas atrás
São Paulo, Brasil Mastercard Tempo inteiroOur Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships...
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Director, Customer Compliance
3 semanas atrás
São Paulo, Brasil Mastercard Tempo inteiroOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and...
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Director, Product Management – Analytics
1 semana atrás
São Paulo, Brasil Mastercard Tempo inteiroOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation,...
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Fraud Data Analyst Customer Org Sao Paulo
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São Paulo, Brasil Riskified Tempo inteiroRiskified empowers businesses to unleash e‑commerce growth by taking risk off the table. Many of the world's biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of...
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Fraud Analyst
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São Paulo, Brasil Riskified Tempo inteiro**About Us**:Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world's biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest...
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Sao Paulo, Brasil MyCitySocial Tempo inteiro**MUST HAVE PREVIOUS EXPERIENCE MANAGING A TEAM OF OTHER SEOS.** **POSITION DETAILS**: We are looking for an SEO Director that will manage our SEO team (US based). The SEO Director position is a dynamic position that involves working with people and teams throughout the day as well as possessing a very in-depth understanding of how SEO works. The position...
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Fraud Analyst
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São Paulo, Brasil Riskified Tempo inteiro**About Us**: Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world's biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest...
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Director, Product Management – Analytics
1 semana atrás
São Paulo, São Paulo, Brasil Mastercard Tempo inteiro US$120.000 - US$180.000 por anoOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
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Director, Product Management – Analytics
2 semanas atrás
São Paulo, São Paulo, Brasil Mastercard Tempo inteiro R$80.000 - R$120.000 por anoOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
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Director, Customer Success Management
4 semanas atrás
São Paulo, Brasil Salesforce, Inc. Tempo inteiroDirector, Customer Success Management page is loaded## Director, Customer Success Managementremote type: Office - Flexiblelocations: Brazil - Sao Paulotime type: Full timeposted on: Posted Todayjob requisition id: JR *To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating...
