ServiceNow Technical Expert

Há 14 horas

Brazil beBeeSkillset Tempo inteiro

We are seeking a skilled professional to fill the role of ServiceNow Technical Expert as part of our team. This is an exciting opportunity for a highly motivated and experienced individual who has a strong background in ServiceNow and is passionate about staying up-to-date with the latest developments in the field. The ideal candidate will have 4-6 years of experience with ServiceNow, specifically CSM, ITSM, and HRSD modules, and will be proficient in JSON authoring and working with structured data. Solid understanding of SQL for data analysis and task validation is also essential, as well as the ability to design realistic enterprise scenarios that map to ServiceNow processes. In addition, the successful candidate will have experience in AI model training workflows, contributing to the creation of structured training data, and strong prompt engineering skills for crafting effective instructions. We value analytical thinking, attention to detail, and logical structuring, and believe that this role would be a great fit for someone who is looking to leverage their expertise to drive business growth and improvement. About the Role: Define key decision frameworks for Reinforcement Learning initiatives aimed at improving ServiceNow's models, including taxonomy design, realistic scenario creation, and evaluation criteria. Create scenario-driven tasks that mirror real ServiceNow workflows (case handling, SLA tracking, HR requests, IT incident response). Write clear, natural instructions aligned with ServiceNow business processes. Represent tasks in JSON format, ensuring clarity and consistency. Use SQL queries to analyze and check data for accuracy. Contribute to AI model training by designing tasks that challenge reasoning and produce predictable outcomes. Apply prompt engineering to structure instructions that guide task execution. Collaborate with peers to expand scenarios across ServiceNow domains (CSM, ITSM, HRSD). Document scenario patterns, examples, and best practices for other trainers. Required Skills & Qualifications: 4-6 years of experience with ServiceNow, specifically CSM, ITSM, and HRSD modules. Strong knowledge of workflows, cases, incidents, requests, SLAs, and knowledge management in ServiceNow. Proficiency in JSON authoring and working with structured data. Solid understanding of SQL for data analysis and task validation. Ability to design realistic enterprise scenarios that map to ServiceNow processes. Experience in AI model training workflows, contributing to the creation of structured training data. Strong prompt engineering skills for crafting effective instructions. Analytical thinking, attention to detail, and logical structuring. Strong communication skills + customer facing experience is a bonus Preferred Qualifications: ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist-ITSM (CIS - ITSM). Any One - ServiceNow Certified Implementation Specialist (CSM or HRSD). Exposure to AI/ML workflows or training data preparation. Familiarity with Agile methodologies. Good knowledge of prompt engineering.

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