Principal Solution Architect

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are seeking a Principal Solution Architect ServiceNow to join our team and drive the design and delivery of large scale enterprise ServiceNow solutions.

This role requires deep technical expertise in the ServiceNow platform, a strong understanding of enterprise governance, and proven ability to architect solutions that balance innovation, scalability, and maintainability.

The successful candidate will combine technical leadership, architecture expertise, and pre sales capabilities to design, present, and deliver ServiceNow solutions that create measurable value for clients.

• Responsibilities Lead the design of ServiceNow solutions across multiple products including ITSM, ITAM, ITOM, SecOps, CSM, HRSD, FSM and App Engine.
• Architect solutions leveraging out of the box capabilities first, extending with custom development only when required.
• Ensure adherence to the CSDM model and drive strong CMDB design and governance.
• Define integration patterns with external systems using REST, SOAP, JDBC, MID Server, IntegrationHub and APIs.
• Apply enterprise architecture principles such as TOGAF, ITIL and IT4IT to ensure scalable, secure and compliant designs.
• Establish and promote ServiceNow governance frameworks for portfolio, platform and strategic alignment. Define coding standards, naming conventions, security models and architectural guidelines for developers and admins.
• Contribute to roadmap definition, release planning and platform upgrade strategies.
• Engage with executive and technical stakeholders to translate pain points into architectural solutions. Support RFP responses, effort estimations and scope refinement for ServiceNow projects.
• Conduct workshops, demos and proofs of concept to showcase platform value.
• Explore and design AI powered use cases using ServiceNow Generative AI Controller, Virtual Agent, Predictive Intelligence and Document Intelligence.
• Prototype innovative solutions leveraging ServiceNow and external AI tools. Mentor developers, consultants and client teams on architecture best practices.
• Contribute to thought leadership through white papers, reference architectures and reusable assets.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Extensive IT experience including ServiceNow.
• Proven experience delivering at least two large scale multi product ServiceNow implementations.
• Advanced English both spoken and written. Advanced Spanish is desirable.
• TOGAF or other enterprise architecture certifications. ITIL4 certification.

Required Technical Skills

• Nice to Have ServiceNow certifications CSA, CAD, CIS, CTA, CMA.
• ServiceNow platform expertise including Studio, Flow Designer, App Engine Studio, Glide and JavaScript scripting, Automated Test Framework, ACL and security, UI policies and performance optimization.
• Integration expertise including REST, SOAP, JDBC, MID Server, IntegrationHub, OAuth2, SAML, SSO, LDAP and Azure AD. CMDB and CSDM expertise including Discovery, Service Mapping, reconciliation, population strategies and governance.
• Governance and architecture expertise including ServiceNow governance boards, coding standards, reference architectures and EA frameworks such as TOGAF and IT4IT.
• Pre sales and estimation expertise including solution sizing, scoping, ROI analysis, Excel and PowerPoint. AI and emerging technology expertise including ServiceNow Predictive Intelligence, Generative AI, Virtual Agent and AI integrations with Azure, Google and AWS. 

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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