Senior UX Researcher

About the Role Are you ready to shape the future of mobility in the world’s fastest-growing transportation segment? Uber is looking for a Senior UX Researcher to be the strategic voice of Moto across our global platform. Moto isn't just a product at Uber; it’s a high-growth phenomenon that redefines how millions of people navigate congested cities. As our Senior UXR, you won’t just conduct studies—you will own the research vision for a global portfolio. You will dive deep into the interconnected world of Safety, Marketplace, and Earner/Rider experiences , transforming raw human insights into the product DNA that powers Uber Moto worldwide. What You Will Do Define the Research North Star: Serve as the global domain expert for Moto UXR, architecting a research strategy that harmonizes Earner, Rider, Safety, and Marketplace perspectives. Pioneer Methodologies: Lead end-to-end foundational and evaluative research. We don’t just want you to use existing methods; we expect you to pioneer and adapt new frameworks for the unique challenges of two-wheel mobility. Strategic Influence: Identify and drive high-impact, cross-vertical research that shapes product roadmaps and business decisions at both program and portfolio levels. Deep Cross-Functional Partnership: Act as a strategic consultant to Product, Design, Engineering, Data Science, and Ops, ensuring the user’s voice is the heartbeat of our long-term vision. Evangelize Insights: Synthesize complex data into compelling, actionable narratives that cultivate user empathy and drive decisive business action across the organization. Global Impact at Scale: Collaborate with regional hubs to scale insights worldwide, ensuring that local market nuances are captured while maintaining a cohesive global product strategy. Elevate the Craft: Provide research leadership and mentorship, reviewing work and setting a high bar for quality and rigor across the entire UXR community. Balance & Resilience: Navigate a fast-paced environment by balancing immediate product needs with long-term safety imperatives and business sustainability. Basic Qualifications Communication: Native-level fluency in written and spoken English. Education: BA/BS degree in HCI, Psychology, Computer Science, Design, or equivalent practical experience. Proven Track Record: 5+ years of professional experience in UX Research, with a portfolio showcasing mid-to-large scale projects. Methodological Mastery: Deep expertise in qualitative, quantitative, and mixed methods, including a nuanced understanding of when to use each for maximum impact. Persuasive Articulation: Demonstrated ability to communicate findings concisely and persuasively to diverse audiences. Preferred Qualifications (Bonus Points) Global Mindset: Direct experience conducting international research and managing products with significant global footprint. High-Stakes Expertise: Background in safety-critical systems , transportation, or high-risk environments where research quality saves lives. Organizational Influence: Proven ability to influence strategy across multiple product verticals and partner effectively with senior executive leadership. Advanced Academic Background: MS or PhD in HCI, Human Factors, Psychology, or a related field. Analytical Rigor: Strong statistical analysis background to complement qualitative insights. Mentorship: Experience in formal or informal mentorship, helping other researchers grow their craft and impact. Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together. Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. *Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to #J-18808-Ljbffr