Director, Business Process Improvement

4 semanas atrás

São Paulo, São Paulo, Brasil Mastercard Tempo inteiro
Overview

The Director, HR Transformation plays a pivotal role in advancing Mastercard's People Operations & Insights strategy. This role is responsible for leading enterprise-wide transformation initiatives that enhance operational efficiency, drive innovation, and improve user experience across the People & Capability (P&C) function. This position combines strategic thinking, stakeholder engagement, and program execution to deliver measurable business value.

Key Responsibilities
  • Program & Portfolio Leadership: Lead the end-to-end execution of large-scale, cross-functional transformation initiatives. Build and manage integrated project plans, ensuring alignment with the broader P&C roadmap and business objectives.
  • Cross-Functional Collaboration: Partner with key internal stakeholders—including Technology, Legal, Risk, Finance, Global Business Services, and P&C leadership—to coordinate efforts, manage dependencies, and resolve roadblocks across workstreams.
  • Governance & Reporting: Establish and maintain reporting mechanisms (dashboards, scorecards, executive briefings) to communicate project status, risks, and outcomes to senior leadership and steering committees.
  • Process Optimization: Identify and implement continuous improvement opportunities within P&C operations. Leverage data and insights to streamline workflows and enhance processes.
  • Tool & Business Case Development: Define requirements, evaluate solutions, and create robust business cases that articulate trade-offs, risks, costs, and resource implications to support investment and prioritization decisions.
Qualifications
  • 5–10 years of experience in project or program management, with a strong focus on HR transformation or enterprise change management.
  • Deep understanding of HR functions, including HR Business Partners, Centers of Excellence, HR Operations, and HR Technology.
  • Demonstrated success in managing complex projects using both SDLC and Agile methodologies.
  • Exceptional stakeholder management skills with the ability to influence and communicate across all levels of the organization.
  • Advanced proficiency in Excel, PowerPoint, and process mapping tools (e.g., Visio).
  • Strong analytical and strategic thinking capabilities; able to synthesize complex data to drive decisions and actions.
Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard's security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Seniority level
  • Director
Employment type
  • Full-time
Job function
  • Management
Industries
  • Financial Services, IT Services and IT Consulting, and Technology, Information and Internet
#J-18808-Ljbffr

  • Director, Business Process Improvement

    4 semanas atrás

    São Paulo, São Paulo, Brasil MasterCard Tempo inteiro

    OverviewTitle and SummaryDirector, HR Transformation (People Operations & Insights) | Location: Brazil | Department: People & Capability (HR Function) | Type: Full-timeThe Director, HR Transformation plays a pivotal role in advancing Mastercard's People Operations & Insights strategy. This role is responsible for leading enterprise-wide transformation...

  • Senior Business Process Improvement Specialist

    4 semanas atrás

    São Paulo, São Paulo, Brasil beBeeProcessImprovement Tempo inteiro

    Senior Process Analyst Role Overview ","We are seeking a highly skilled and experienced professional to drive process improvements across various departments. The ideal candidate will be responsible for developing and executing project plans to achieve business objectives. ","Main Responsibilities: ","","Develop and execute project plans to achieve...

  • Process Improvement Specialist

    4 semanas atrás

    São Paulo, São Paulo, Brasil beBeeProcessAuditor Tempo inteiro

    Job Overview This role entails operating as a Process Auditor, responsible for ensuring operational excellence and compliance across various business areas. About the Position Identify opportunities for process improvement and implement changes to enhance efficiency. Conduct thorough audits and reviews to assess the effectiveness of internal controls and...

  • Analyst, Business Process

    2 semanas atrás

    São Paulo, São Paulo, Brasil CHS América do Sul Tempo inteiro R$80.000 - R$120.000 por ano

    This position can be based in PALMAS or SÃO PAULO.SummaryCHS has an exciting opportunity in our Finance Data Management group. We are looking for aglobalexpertbusiness process and data analyst to facilitate and evolve the execution of global master data management in our SoAM systems. This position will partner across the business and data management team...

  • Analyst, Business Process

    1 dia atrás

    São Paulo, São Paulo, Brasil CHS Inc. Tempo inteiro R$104.000 - R$156.000 por ano

    This position can be based in PALMAS or SÃO PAULO.SummaryCHS has an exciting opportunity in our Finance Data Management group. We are looking for a global expert business process and data analyst to facilitate and evolve the execution of global master data management in our SoAM systems. This position will partner across the business and data management...

  • Business Process Analyst

    4 semanas atrás

    São Paulo, São Paulo, Brasil BairesDev Tempo inteiro

    Overview Join to apply for the Business Process Analyst - Remote Work role at BairesDev At BairesDev, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works...

  • Operational Improvement Specialist

    4 semanas atrás

    São Paulo, São Paulo, Brasil beBeeRiskMitigation Tempo inteiro

    Process Excellence Specialist Our organization seeks an experienced Process Excellence Specialist to drive operational improvement and compliance across various business units. Job Description: The Process Excellence Specialist will be responsible for ensuring seamless process execution and mitigating risks associated with business operations. Key...

  • Strategic Business Process Improvement Specialist

    4 semanas atrás

    São Paulo, São Paulo, Brasil beBeeBusiness Tempo inteiro

    Transform your career at a leading IT services company, where you can leverage unlimited learning opportunities and collaborate with others to achieve success. Main Responsibilities: Analyze business processes to identify areas of improvement Develop data-driven solutions that drive business value Collaborate with stakeholders to ensure project success We...

  • Business Process Expert, Inventory Optimization

    4 semanas atrás

    São Paulo, São Paulo, Brasil Celanese Tempo inteiro

    Overview Center of Excellence Inventory Optimization This is a pivotal role within the Engineered Materials supply chain Process, System & Governance team. This role requires strong subject matter expertise of Inventory planning process & Multi-Echelon IO Model, understanding SIOP ( Sales, Inventory and Operations Planning) process, hand-on experience of...

  • Director, Business Services Integration

    1 semana atrás

    São Paulo, São Paulo, Brasil Sherwin-Williams Tempo inteiro R$90.000 - R$120.000 por ano

    Job DescriptionSherwin-Williams is looking for aSr.Director, Business Services Integrationto lead the integration journey of Suvinil — one of the most iconic brands in the paint industry.This is a unique opportunity to be part of a strategic project with direct impact on building a solid, efficient operation aligned with the future of our company. You'll...