
Manufacturing Applications Specialist
3 semanas atrás
As a pivotal member of our team, the Application Support Engineer plays a crucial role in ensuring seamless performance and compliance of business-critical applications. This includes providing technical and functional support, maintenance, quality control, environmental health and safety management, production monitoring, IoT integration, and access control systems.
- Provide Level 2/3 support for critical applications such as laboratory information management systems (LIMS), enterprise resource planning (ERP) systems, and IoT platforms.
- Troubleshoot incidents, service requests, and change requests, ensuring timely resolution and minimal business disruption.
- Monitor application health, performance, and integrations.
- Support end users across multiple countries and languages, ensuring high-quality service and clear communication.
- Maintain documentation, audit trails, and compliance with regulatory and security standards.
- Participate in system upgrades, testing, and deployment activities.
- Support integration and data flow between applications and enterprise systems.
- Experience supporting enterprise applications in manufacturing, quality, environmental health and safety, or IoT environments.
- Knowledge of Spanish and Portuguese language required.
- Familiarity with LIMS, SAP, ERP platforms, IoT data collection, and access control systems.
- Strong troubleshooting and analytical skills.
- Experience with SQL, Windows, Azure, and integration platforms.
- Ability to work with global teams and support users in multiple regions.
- Excellent communication and documentation skills.
- Strong experience in manufacturing applications.
- Experience with cloud-based solutions and real-time production monitoring.
- Knowledge of compliance and regulatory requirements in manufacturing.
- Multilingual support capabilities (English, Spanish, and Portuguese).
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