D2C Fraud Manager

Join to apply for the D2C Fraud Manager role at Whirlpool Corporation

Join to apply for the D2C Fraud Manager role at Whirlpool Corporation

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About Whirlpool Corporation
Whirlpool Corporation (NYSE: WHR) is a leading kitchen and laundry appliance company, in constant pursuit of improving life at home and inspiring generations with our brands. The company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2023, the company reported approximately $19 billion in annual sales, 59,000 employees, and 55 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com.

Requisition ID: 67862
About Whirlpool Corporation
Whirlpool Corporation (NYSE: WHR) is a leading kitchen and laundry appliance company, in constant pursuit of improving life at home and inspiring generations with our brands. The company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2023, the company reported approximately $19 billion in annual sales, 59,000 employees, and 55 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com.
The team you will be a part of
The Channel Sales team is responsible for selling products and services to a wide range of highly complex or major accounts and customers and execution of sales plans, targets and budgets within the overall regional and business unit sales strategy. Accountable for increasing sales/client ratio and expanding customer base.
This Role In Summary
Whirlpool is seeking a highly motivated and detail-oriented Fraud Manager to join our Direct to Consumer team. In this critical role, you will be responsible for identifying, investigating, and preventing fraudulent activities to protect our company and customers from financial losses. The ideal candidate will possess strong analytical skills, a keen eye for suspicious patterns, and a solid understanding of various fraud schemes.
Your Responsibilities Will Include

• Develop and implement fraud detection rules and strategies to mitigate risk.
• Monitor transaction activity and customer accounts for potential fraud risks in real-time or near real-time.
• Conduct in-depth investigations of suspicious transactions, accounts, and activities using various internal and external tools and data sources.
• Analyze large datasets to identify trends, patterns, and anomalies indicative of fraudulent behavior.
• Collaborate with other departments (e.g., Risk Management, Customer Service, Legal, Product Development) to resolve fraud-related issues and enhance fraud prevention measures.
• Prepare detailed reports and documentation of investigative findings, including evidence collected and actions taken.
• Generate and analyze reports on relevant fraud trends to inform prevention strategies.
• Stay up-to-date on emerging fraud trends, technologies, and regulations.
• Recommend and implement process improvements to enhance fraud prevention and detection capabilities.
• Create approval rate optimization strategies that balance fraud prevention with revenue maximization.
• Implement data-driven fraud prevention measures based on cross-functional insights and pattern analysis.
  

• Bachelor's degree
• Fluent in English
• Experience in fraud analysis, risk management, financial investigations, or a similar role for e-commerce sites.
• Experience identifying and investigating complex fraud schemes such as credit card fraud, identity theft,