D2C Fraud Manager

Join to apply for the D2C Fraud Manager role at Whirlpool Corporation

Join to apply for the D2C Fraud Manager role at Whirlpool Corporation

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About Whirlpool Corporation

Whirlpool Corporation (NYSE: WHR) is a leading kitchen and laundry appliance company, in constant pursuit of improving life at home and inspiring generations with our brands. The company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2023, the company reported approximately $19 billion in annual sales, 59,000 employees, and 55 manufacturing and technology research centers. Additional information about the company can be found at

Requisition ID: 67862

About Whirlpool Corporation

Whirlpool Corporation (NYSE: WHR) is a leading kitchen and laundry appliance company, in constant pursuit of improving life at home and inspiring generations with our brands. The company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2023, the company reported approximately $19 billion in annual sales, 59,000 employees, and 55 manufacturing and technology research centers. Additional information about the company can be found at

The team you will be a part of

The Channel Sales team is responsible for selling products and services to a wide range of highly complex or major accounts and customers and execution of sales plans, targets and budgets within the overall regional and business unit sales strategy. Accountable for increasing sales/client ratio and expanding customer base.

This Role In Summary

Whirlpool is seeking a highly motivated and detail-oriented Fraud Manager to join our Direct to Consumer team. In this critical role, you will be responsible for identifying, investigating, and preventing fraudulent activities to protect our company and customers from financial losses. The ideal candidate will possess strong analytical skills, a keen eye for suspicious patterns, and a solid understanding of various fraud schemes.

Your Responsibilities Will Include

• Develop and implement fraud detection rules and strategies to mitigate risk.
• Monitor transaction activity and customer accounts for potential fraud risks in real-time or near real-time.
• Conduct in-depth investigations of suspicious transactions, accounts, and activities using various internal and external tools and data sources.
• Analyze large datasets to identify trends, patterns, and anomalies indicative of fraudulent behavior.
• Collaborate with other departments (e.g., Risk Management, Customer Service, Legal, Product Development) to resolve fraud-related issues and enhance fraud prevention measures.
• Prepare detailed reports and documentation of investigative findings, including evidence collected and actions taken.
• Generate and analyze reports on relevant fraud trends to inform prevention strategies.
• Stay up-to-date on emerging fraud trends, technologies, and regulations.
• Recommend and implement process improvements to enhance fraud prevention and detection capabilities.
• Create approval rate optimization strategies that balance fraud prevention with revenue maximization.
• Implement data-driven fraud prevention measures based on cross-functional insights and pattern analysis.
  
  

Minimum Requirements

• Bachelor's degree
• Fluent in English
• Experience in fraud analysis, risk management, financial investigations, or a similar role for e-commerce sites.
• Experience identifying and investigating complex fraud schemes such as credit card fraud, identity theft, account takeover, friendly fraud, phishing or synthetic identity fraud
• Experience using Accertify fraud detection tools and systems.
  
  

Preferred Skills And Experiences

• Bachelor's degree in Finance, Business Administration, Criminal Justice or Data Analytics
• Certified Fraud Examiner (CFE) certification
• PCI DSS Compliance certification
• Knowledge of regulatory compliance related to fraud (e.g., AML, KYC)
• Excellent written and verbal communication skills, with the ability to present complex information clearly and concisely
• High level of integrity and ability to handle sensitive and confidential information discreetly
• Ability to work independently and as part of a team in a fast-paced environment
• Strong attention to detail and accuracy.
  
  

What We Offer

_Flexible schedule

_"No dress code".

_Gympass;

_Transportation voucher, Shuttle buses or Free parking at the company;

_Food voucher;

_Meal on site;

_Benefits such as payment-deducted or social loans, health plan, dental plan, life insurance, and private pension plan compatible with the market;

_Employee Support Program, with 24-hour assistance from legal, social, financial, social workers, and psychologists;

_Daycare assistance or Nursery at the company;

_Services available on-site: beauty and aesthetics salon, internal bank agency, laundry, cafeteria, restaurant, and lactation room;

_Two weeks of remote work from anywhere;

_After 5 years with the company, eligible employees can take four weeks of paid leave;

_Discount on products through Compra Certa.

_Discount on insurance (pet, auto, home, bike, travel, and more)

_Extended maternity/paternity leave

Learn more at

Additional Information

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Connect with us and learn more about Whirlpool Corporation

See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.

At Whirlpool Corporation, we value and celebrate diversity. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionOther
• IndustriesManufacturing

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