Client Experience Specialist
4 semanas atrás
We are seeking a skilled and versatile Client Experience Specialist to provide exceptional support to our clients across various platforms. As a trusted voice and sharp problem-solver, you will be responsible for handling client inquiries, troubleshooting issues, and providing thoughtful solutions.
In this role, you will have the opportunity to work closely with our global team to deliver innovative financial solutions that meet the evolving needs of our clients. If you are a confident communicator with a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.
Key Responsibilities:- Provide timely and effective support to clients via phone, email, and live chat
- Troubleshoot complex issues and develop creative solutions
- Guide clients through our trading platforms with clarity and precision
- Collaborate with cross-functional teams to drive client satisfaction and loyalty
- Fluent in English (Portuguese language is an asset)
- Strong computer skills, especially Microsoft Office
- Previous experience in FX, KYC, or AML; training provided for the right candidate
- Calm under pressure and driven by a customer-centric mindset
- Detail-oriented, self-sufficient, and a team player
- Opportunity to work with a dynamic and growing organization
- Chance to develop new skills and expertise
- Flexible working arrangements to suit your needs
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