Contact Center Service Representative
Há 6 dias
Global Contact Center Executive Role The primary responsibility of this role is to assist clients with their inquiries, liaise with suppliers, and manage bookings in alignment with operational standards and procedures. Key Responsibilities: Engage with callers in a professional and enthusiastic manner. Provide accurate and helpful information in response to client inquiries. Document all call activity clearly and accurately in the Back Office system. Respond promptly and precisely to online and email requests. Monitor and manage bookings, including reservations, special requests, amendments, and cancellations. Escalate issues appropriately, following Contact Center protocols. Maintain high standards of service quality and professionalism. Meet established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Adhere to all company policies and procedures. This role involves working closely with various stakeholders, including tour operators, travel agencies, and end customers. Effective communication and problem-solving skills are essential for success in this position. The ideal candidate will be able to work in a fast-paced environment, handle multiple tasks simultaneously, and maintain a high level of productivity while delivering excellent customer service.
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Contact Center Service Representative
Há 5 dias
Fortaleza, Brasil Bebeecustomerservice Tempo inteiroGlobal Contact Center Executive RoleThe primary responsibility of this role is to assist clients with their inquiries, liaise with suppliers, and manage bookings in alignment with operational standards and procedures.Key Responsibilities:Engage with callers in a professional and enthusiastic manner.Provide accurate and helpful information in response to...
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Contact Center Service Representative
Há 6 dias
Fortaleza, CE, Brasil beBeeCustomerService Tempo inteiroGlobal Contact Center Executive Role The primary responsibility of this role is to assist clients with their inquiries, liaise with suppliers, and manage bookings in alignment with operational standards and procedures. Key Responsibilities: Engage with callers in a professional and enthusiastic manner. Provide accurate and helpful information in response to...
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Chief Contact Center Engineer
4 semanas atrás
Fortaleza, Brasil beBeeFive9 Tempo inteiroWe are seeking a highly skilled Five9 engineer to join our team. The ideal candidate will have experience in designing and implementing complex contact center workflows, IVRs, and scripting for multi-site deployments.
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Contact Center Executive
1 semana atrás
Fortaleza, Brasil HBX Group Tempo inteiroAbout Us: HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour...
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Client Service Representative
Há 5 dias
Fortaleza, Brasil Bebeecustomer Tempo inteiroGlobal Contact Center ExecutiveAbout Us:We're the world's leading technology partner, connecting and empowering the world of travel.Our network spans 300,000 hotels worldwide, serving high-value clients across 140 source markets.We're a dynamic team that encourages collaboration, innovation, and professionalism in everything we do.Tech + data + people sets...
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Client Service Representative
1 semana atrás
Fortaleza, Brasil beBeeCustomer Tempo inteiroGlobal Contact Center Executive About Us: We're the world's leading technology partner, connecting and empowering the world of travel. Our network spans 300,000 hotels worldwide, serving high-value clients across 140 source markets. We're a dynamic team that encourages collaboration, innovation, and professionalism in everything we do. Tech + data + people...
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Client Service Representative
1 semana atrás
Fortaleza, CE, Brasil beBeeCustomer Tempo inteiroGlobal Contact Center Executive About Us: We're the world's leading technology partner, connecting and empowering the world of travel. Our network spans 300,000 hotels worldwide, serving high-value clients across 140 source markets. We're a dynamic team that encourages collaboration, innovation, and professionalism in everything we do. Tech + data + people...
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Analista de Planejamento
1 dia atrás
Fortaleza, Brasil Vector Contact Center Tempo inteiro**RESPONSABILIDADES**: - Elaboração do Planejamento Longo, Médio e Curto Prazo; - Elaboração e análise de Forecast; - Dimensionamento dos recursos; - Elaboração das metas operacionais e escalas de trabalho; - Elaboração de estratégias para ganho da produtividade - Controle do Planejado x Real (TMA, HC, Nível de serviço, absenteísmo,...
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Fortaleza, Brasil Quality Soluções Médicas Tempo inteiroEstágio Exata Contact Center ADM/Processos Gerenciais/Gestão Comercial Join to apply for the Estágio Exata Contact Center ADM/Processos Gerenciais/Gestão Comercial role at Quality Soluções Médicas Prospecções de clientes por telefone ou whatsapp. Acompanhamentos e finalização das vendas. Organizar rotina administrativas de suas vendas. Fazer pós...
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Fortaleza, Brasil Quality Soluções Médicas Tempo inteiroEstágio Exata Contact Center ADM/Processos Gerenciais/Gestão ComercialProspecções de clientes por telefone ou whatsapp.Acompanhamentos e finalização das vendas.Organizar rotina administrativa das vendas.Fazer pós venda com os clientes.Formação Acadêmica: Não informadoSalário: A combinarCargo: EstagiárioEmpresa: Quality Soluções MédicasRamo:...
