TikTok Shop

Overview TikTok Shop - Content Creator Governance & Experience Operational Program Manager. Our E-commerce's Governance and Experience team ensures the marketplace is safe and trustworthy for users, sellers, and creators. We focus on developing policies, rules, products, and systems to enhance quality and user experience across the ecosystem. Responsibilities Develop data-driven policies and programs to manage e-commerce creators' content operations performance and policy compliance. Design and execute go-to-market strategies to ensure effective policy/program implementation with country teams to deliver impact and key outcomes. Analyse e-commerce creator ecosystem trends to identify and monitor risks, developing new signals and measurement mechanisms to enhance platform capabilities to detect and mitigate emerging issues with potential negative impacts on the e-commerce community of consumers, sellers, and creators. Create and maintain project plans and roadmaps in accordance with organizational priorities, define delivery methodologies, and drive project execution and tracking. Drive cross-functional teams towards effective execution and delivery of key projects, and define new operational strategies for the implementation of external and internal feedback. Develop, launch and implement new operational workflows – in collaboration with cross-functional teams like Engineering, Operations, Moderation, Product, and Policy – to enhance large-scale automation, risk detection and mitigation, as well as quality assurance and improvements. Design, launch and review key metrics to enable deeper investigations and case reviews, ensuring day-to-day ecosystem health is maintained throughout the e-commerce creator ecosystem. Act as an escalation point of contact to manage internal and external communications on all creator governance issues. Qualifications Minimum Qualifications: Bachelor degree. 5+ years of experience in related domains, including Strategy or Operations Management Consulting, Platform Governance, Trust and Safety Policymaking and Operations Management, or Ecommerce Strategy, Seller or Product Growth, Risk, Compliance, or Experience programs. Proficiency in English and Portuguese is required for this role. Excellent stakeholder and program management skills to influence cross-functional stakeholders and senior leaders to achieve results. Preferable ability to navigate ambiguity with multiple priorities in a fast-paced, changing environment. Preferred Qualifications: Experience in explaining complex solutions in a simple way and the ability to influence others without authority. About ByteDance Brazil ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok. Why Join Us Inspiring creativity is at the core of TikTok's mission. Our product helps people authentically express themselves, discover and connect. Our diverse teams make that possible as we create value for communities, inspire creativity, and bring joy. We embrace curiosity, humility, and impact in a rapidly growing tech company, with an "Always Day 1" mindset to achieve breakthroughs for our users and company. Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people globally, and so does our workplace. We celebrate diverse voices and strive to reflect the communities we reach. TikTok Accommodation TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Technology, Information and Internet Referrals increase your chances of interviewing at TikTok by 2x #J-18808-Ljbffr