Openshift Technical Account Manager

3 semanas atrás

Sao Paulo, Brasil Red Hat Software Tempo inteiro
About the job:
Work closely with customers to gain an understanding of their IT infrastructure, internal processes, and business needs, and help identify relevant trends throughout the industry.
The Red Hat Global Customer Success team is looking for an experienced, enterprise-level engineer to join us as an OpenShift Technical Account Manager in Brazil. In this role, you will work with a small set of key enterprise customers to provide architectural guidance and implementation advice for the Red Hat OpenShift Container Platform to meet their business needs. As a Technical Account Manager, you will provide a premium level of engagement that builds, maintains, and grows long-lasting customer loyalty by tailoring technical support to customers’ environments, facilitating collaboration with other vendors, and advocating on their behalf; this is not a sales role.
What you will do:
- Develop relationships with key business and IT stakeholders and become an expert on customer's implementations by understanding their top business goals and priorities
- Forewarn customers of technology changes or potential disruptions to their service and advise them on mitigation strategies
- Provide advice and guidance to customers about their current and future Red Hat's offerings
- Troubleshoot technical issues and guide issue escalation with Red Hat and customer teams
- Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms
- Perform technical reviews and share knowledge to proactively identify and prevent issues
- Gain understanding of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat
- Collaborate with the Engineering, Research and Development (R&D), Product Management, and Technical Support teams
- Create documentation regarding customer issues and technical details on how to resolve them
- Manage and grow customer relationships by delivering attentive, relationship-based support
- Travel occasionally to visit regional customers, following Red Hat's COVID-19 guidelines
What you will bring:
- 5+ years of experience in a support, development, engineering, IT, or quality assurance (QA) organization
- Expertise with enterprise cloud solutions like Platform-as-a-Service (PaaS), e.g., Red Hat OpenShift Container Platform, containers, Kubernetes, cloud management, e.g., Red Hat Cloud Suite, and IT automation, e.g., Red Hat Ansible Automation Platform
- Competent comprehension of enterprise architecture and strategic business drivers
- Direct experience with a variety of hardware vendors
- Ability to manage multiple issues and projects with shifting priorities and timelines
- Outstanding written and verbal communication skills in English; ability to clearly and concisely convey complex information to customers
- Willingness to travel for customer visits and events within the region, following Red Hat's COVID-19 guidelines
LI-TV1
About Red Hat:

  • Openshift Technical Account Manager

    Há 5 dias

    Sao Paulo, Brasil redhat Tempo inteiro

    **About the job**:Work closely with customers to gain an understanding of their IT infrastructures, internal processes, and business needs and help identify relevant trends throughout the industry. The Red Hat Global Customer Success team is looking for an experienced, enterprise-level engineer to join us as an OpenShift Technical Account Manager preferably...

  • Openshift Technical Account Manager

    3 semanas atrás

    Sao Paulo, Brasil redhat Tempo inteiro

    **About the job**:- Work closely with customers to gain an understanding of their IT infrastructure, internal processes, and business needs, and help identify relevant trends throughout the industry.The Red Hat Global Customer Success team is looking for an experienced, enterprise-level engineer to join us as an OpenShift Technical Account Manager in Brazil....

  • Openshift Technical Account Manager

    Há 2 dias

    São Paulo, Brasil Red Hat Brasil Ltda. (F.K.A. Rh Brasil Sistemas Ltda.) Tempo inteiro

    About the jobThe Red Hat services team is looking for an experienced System administrator engineer to join us as a Red Hat OpenShift Technical Account Manager.In this role, you will provide adoption guidance, implementation of good practices and supportable insights to customers for the Red Hat OpenShift and Infrastructure solutions portfolio.Technical...

  • OpenShift Technical Account Manager

    Há 2 dias

    Greater São Paulo Area, Brasil Red Hat Tempo inteiro R$60.000 - R$120.000 por ano

    About The JobThe Red Hat services team is looking for an experienced System administrator engineer to join us as a Red Hat OpenShift Technical Account Manager. In this role, you will provide adoption guidance, implementation of good practices and supportable insights to customers for the Red Hat OpenShift and Infrastructure solutions portfolio.Technical...

  • Technical Account Manager

    1 semana atrás

    São Paulo, Brasil Infogain - LATAM Tempo inteiro

    About the role As a Technical Account Manager, you will play a key role in delivering strategic services and support to Riskifield's client ensuring their success and maximizing the value of our solutions Riskifield's clients come in many shapes and sizes, span multiple software platforms and each one has its own unique story and internal flows. The...

  • Technical Account Manager

    Há 4 dias

    São Paulo, Brasil Infogain - LATAM Tempo inteiro

    About the role As a Technical Account Manager, you will play a key role in delivering strategic services and support to Riskifield's client ensuring their success and maximizing the value of our solutions Riskifield's clients come in many shapes and sizes, span multiple software platforms and each one has its own unique story and internal flows. The...

  • Technical Account Manager

    Há 4 dias

    São Paulo, Brasil Infogain - LATAM Tempo inteiro

    About the role As a Technical Account Manager, you will play a key role in delivering strategic services and support to Riskifield's client ensuring their success and maximizing the value of our solutions Riskifield's clients come in many shapes and sizes, span multiple software platforms and each one has its own unique story and internal flows. The...

  • Associate OpenShift Technical Account Manager

    Há 2 dias

    Greater São Paulo Area, Brasil Red Hat Tempo inteiro R$40.000 - R$80.000 por ano

    Job Description SummaryThe Red Hat services team is looking for a Junior System Administrator engineer to join us as a Red Hat Associate OpenShift Technical Account Manager. In this role, you will provide adoption guidance, implementation of good practices and supportable insights to customers for the Red Hat OpenShift and Infrastructure solutions...

  • Technical Account Manager

    Há 5 dias

    São Paulo, SP, Brasil Infogain - LATAM Tempo inteiro

    About the role As a Technical Account Manager, you will play a key role in delivering strategic services and support to Riskifield's client ensuring their success and maximizing the value of our solutions Riskifield's clients come in many shapes and sizes, span multiple software platforms and each one has its own unique story and internal flows. The...

  • Technical Account Manager

    3 semanas atrás

    Sao Paulo, Brasil Amzn Servicos de Varejo do Bra Tempo inteiro

    Ability to communicate on both technical and customer level- High customer empathy- Written and oral communication skills- Technical savvy and eager to learn by yourself- Knowledge on programming languages and APIs- Knowleege on BI/SQL- English skillsJob summaryAre you someone that can make a huge impact on Amazon's ability to support our business growth?...