Technical Account Manager
3 semanas atrás
- High customer empathy
- Written and oral communication skills
- Technical savvy and eager to learn by yourself
- Knowledge on programming languages and APIs
- Knowleege on BI/SQL
- English skills
Job summary
Are you someone that can make a huge impact on Amazon's ability to support our business growth? Are you equally comfortable digging in to business and technical issues as drilling into metrics to solve a customer problem? Then this is the position for you.
We are looking for a Technical Account Manager to provide support for our integration ecosystem between Marketplace Hubs (Integrators) and Amazon's marketplace in Brazil. The Technical Account Manager will deep dive into a wide variety of integration cases, find the root cause and address the best solution internally or with our partner Integrators.
In this role, you will be required to build relationship and interact daily with all Integrators in order to create a timely and positive support experience. You will also be required to understand our integration APIs (MWS and SP-APIs) and provide business and technical guidance to sellers, Integrators or internal teams.
Core responsibilities for this position include:
- Handle 1st level support cases of multiple stakeholders (Integrators, Sellers and Amazon's internal teams)
- Constantly interact with focal points in each Integrator to quickly solve issues
- Have knowledge of the MWS/SP-APIs and the main particularities of our integrations
- Analyze integration logs and technically find out what needs to be done
- Work directly with architects to help reproduce and resolve customer issues
- Understand pain paints on the customer point of view and effectively adjust communication between technical and business.
- Work on critical, highly complex customer problems that may span beyond integration issues
- Update and expand our Knowledge Database
- Drive customer communication during critical events
- Track record of managing and troubleshooting technical and integration projects
- Understanding of eCommerce and B2B Communication (XML and Webservices)
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