Technical Account Manager

Há 2 dias

Sao Paulo, Brasil Amzn Servicos de Varejo do Bra Tempo inteiro
Ability to communicate on both technical and customer level
- High customer empathy
- Written and oral communication skills
- Technical savvy and eager to learn by yourself
- Knowledge on programming languages and APIs
- Knowleege on BI/SQL
- English skills
Job summary
Are you someone that can make a huge impact on Amazon's ability to support our business growth? Are you equally comfortable digging in to business and technical issues as drilling into metrics to solve a customer problem? Then this is the position for you.
We are looking for a Technical Account Manager to provide support for our integration ecosystem between Marketplace Hubs (Integrators) and Amazon's marketplace in Brazil. The Technical Account Manager will deep dive into a wide variety of integration cases, find the root cause and address the best solution internally or with our partner Integrators.
In this role, you will be required to build relationship and interact daily with all Integrators in order to create a timely and positive support experience. You will also be required to understand our integration APIs (MWS and SP-APIs) and provide business and technical guidance to sellers, Integrators or internal teams.
Core responsibilities for this position include:
- Handle 1st level support cases of multiple stakeholders (Integrators, Sellers and Amazon's internal teams)
- Constantly interact with focal points in each Integrator to quickly solve issues
- Have knowledge of the MWS/SP-APIs and the main particularities of our integrations
- Analyze integration logs and technically find out what needs to be done
- Work directly with architects to help reproduce and resolve customer issues
- Understand pain paints on the customer point of view and effectively adjust communication between technical and business.
- Work on critical, highly complex customer problems that may span beyond integration issues
- Update and expand our Knowledge Database
- Drive customer communication during critical events
- Track record of managing and troubleshooting technical and integration projects
- Understanding of eCommerce and B2B Communication (XML and Webservices)

  • Technical Account Manager

    Há 3 dias

    Sao Paulo, Brasil Amzn Servicos de Varejo do Bra Tempo inteiro

    Ability to communicate on both technical and customer level - High customer empathy - Written and oral communication skills - Technical savvy and eager to learn by yourself - Knowledge on programming languages and APIs - Knowleege on BI/SQL - English skills Job summary Are you someone that can make a huge impact on Amazon's ability to support our business...

  • Technical Account Manager

    1 semana atrás

    Sao Paulo, Brasil SHIELD Tempo inteiro

    SHIELD is the world’s leading risk intelligence company, empowering online businesses to stop fraud, build trust, and drive growth. Powered by the latest AI technology, SHIELD combines cutting-edge device fingerprinting with its proprietary Global Intelligence Network to detect new and unknown fraud threats in real time. SHIELD offers a range of solutions...

  • Technical Account Manager

    1 semana atrás

    Sao Paulo, Brasil Aspect Software Inc Tempo inteiro

    Aspect employs a team of passionate individuals who are changing the face of customer engagement. Over our 40-year history we have empowered employees by creating an inspired community that values Urgency, Accountability, and Results. Our ability to think big has enabled us to continually evolve and lead the market, and to stay on the forefront with exciting...

  • Technical Account Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil GRAPHISOFT Tempo inteiro

    Join to apply for the Technical Account Manager role at GRAPHISOFT 1 month ago Be among the first 25 applicants Join to apply for the Technical Account Manager role at GRAPHISOFT Graphisoft empowers teams to design great buildings through award-winning software solutions, learning programs, and professional services for the AEC industry. Our...

  • Technical Account Manager

    Há 4 dias

    São Paulo, São Paulo, Brasil Uber for Business Tempo inteiro R$80.000 - R$120.000 por ano

    We're hiring The Uber for Business Technical Account Management team is growing — and we're looking for a Technical Account Manager to join us in our São Paulo office We're a global team, collaborating across regions to help partners bring Uber's products to life through smart, scalable integrations.If you have experience leading partner technology...

  • Technical Account Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil Deuna Tempo inteiro

    Join to apply for the Technical Account Manager role at DEUNA Continue with Google Continue with Google 3 days ago Be among the first 25 applicants Join to apply for the Technical Account Manager role at DEUNA Get AI-powered advice on this job and more exclusive features. Continue with Google Continue with Google Continue with Google Continue with Google...

  • Technical Account Manager

    Há 4 dias

    São Paulo, Brasil GRAPHISOFT Tempo inteiro

    Join to apply for the Technical Account Manager role at GRAPHISOFT 1 month ago Be among the first 25 applicants Join to apply for the Technical Account Manager role at GRAPHISOFT Graphisoft empowers teams to design great buildings through award-winning software solutions, learning programs, and professional services for the AEC industry. Our...

  • Technical Account Manager

    Há 4 dias

    São Paulo, Brasil Gamigion Tempo inteiro

    Join to apply for the Technical Account Manager role at Gamigion 1 day ago Be among the first 25 applicants Join to apply for the Technical Account Manager role at Gamigion We AreRTB House is a global company that provides state-of-the-art marketing technologies for top brands and agencies worldwide. Its proprietary ad-buying engine is the first in the...

  • Technical Account Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeAccount Tempo inteiro US$98.765 - US$123.456

    Job Title: Technical Account ManagerAbout the Role:We are seeking a highly skilled and experienced technical account manager to join our team. The ideal candidate will have a proven track record of success in managing complex technical relationships with key customers.The successful candidate will be responsible for developing and executing strategies to...

  • Technical Account Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil Radware Tempo inteiro

    Technical Account Manager - Cloud Services (Sao Paulo, brazil) - Q)**Technical Account Manager - Cloud Services **(Sao Paulo, Brazil)**_Position overview:_****_Responsibilities:_**- Build strong and positive relationships with customers in CALA- Manage the customer from onboarding, through the life cycle and ongoing Activities- Perform and provide detailed...