Ixp Intern

**We help the world run better**
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
**About the SAP Internship Experience Program**
The SAP Internship Experience Program is SAP's global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.
**Three reasons to intern at SAP**
- Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
- Gain visibility: with SAP Internship Experience Program in your title, you'll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.
**About the team**:
Our Technical Support organization is looking for an intern to join the SAP SuccessFactors team who is driven by a desire to provide our customers with outstanding technical customer service. The primary responsibility is to assist our customers in resolving issues related to the implementation, deployment, functionality, and usage of SAP SuccessFactors Products.
**What you'll do**:
**Position Title**:SAP iXp Intern - Technical Support SuccessFactors Employee Central
**Location**: São Leopoldo, RS (Hybrid, with in-person work three times a week)
**What you'll do**:
- Analyze and resolve reported incidents by means of knowledge databases and/or verifying customizing entries or hardware parameters
- Root Cause Analysis of reported incidents
- Create knowledge documentation, perform knowledge sharing, moderate forums, etc.
- Participation in global projects around support processes, infrastructure requirements and quality assurance
- Report errors to Development
- Provide consulting for customers on procedural issues and queries
- Monitor and enable SLA fulfillment via queue monitoring.
**Who you are**:
We're looking for someone who can challenge the status quo and likes to stay curious.
- You enjoy working on meaningful projects and are energized by lifelong learning;
- Good written and verbal communication skills;
- Good presentation skills;
- Undergraduate students in IT/Computer Science, Business or related areas (from the 2nd semester or later or to be graduated in approximately 24 months);
- Knowledge with Human Capital Management business processes would be a benefit;
- Bias for action and initiative;
- Problem solving/analytical skills;
- Systematical, communicative and creative focus;
- Flexible approach working in teams as well as environment;
- Advanced English, Spanish is an advantage;
- Office presence: 3 days a week.
**Bring out your best**
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.

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