Payer Support Analyst

4 semanas atrás

São Paulo, São Paulo, Brasil Pay Retailers Tempo inteiro
PayRetailers is a payment gateway designed to handle mass online payments to the Latin American market.
The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments. Our strategy has created a differentiated model in the payments landscape.
Our team is growing and we are looking for a **Payer Support Analyst** to be based in Brazil. As a **Payer Support Analyst** you will assist PayRetailers' end-customers in solving payment related issues, facilitating communications between consumers, payment method providers and e-commerce platforms.
**Primary Responsabilities**:
- Process refunds for failed transactions.
- Escalate technical issues detected through end-customer support.
- Analyse transactional data from different sources and ensure an appropriate classification and resolution is made for each ticket.
- Escalate fraud cases and payment disputes to the relevant department gathering supporting evidence.
- Partner and readily collaborate with other stakeholders to solve complex payment issues (Support, Legal, Financial Partners, etc.)
- Handle follow-up actions based on case outcome.
**Experience And Qualifications**:
- Strong written communication skills in Spanish and English, utilizing proper grammar and punctuation.
- Computer skills: good knowledge of Microsoft office & Excel.
- Detail-oriented and an inquisitive nature.
- Ability to handle challenging customers in a professional manner.
- Familiarity with customer support systems and practices.
- Previous experience working in the Payments Industry is a plus.
**What We Offer**:
- Competitive salary
- Opportunities to grow within a company in hypergrowth stage
- Private health insurance
- At least one day of home office per week
- Free language classes ‍
- Individual development plans
- Excellent work environment and good collaboration

  • Salesforce Support Analyst

    4 semanas atrás

    São Paulo, São Paulo, Brasil The Getch Tempo inteiro

    **Role: Salesforce Support Analyst****Location: Sao Paulo Brazil****Duration: Fulltime Permanent****Salary: 15000 to 18000 BRL/MONTH****Languages: English Mandatory****Openings: 10+****Roles & Responsibility****Salesforce incident support and improvements,****Portuguese and English Language S****upport required and ONCALL support 2 weeks per...

  • SuccessFactors Support Analyst

    2 semanas atrás

    São Paulo, São Paulo, Brasil GeorgiaTEK Systems Inc. Tempo inteiro R$90.000 - R$120.000 por ano

    Job Title: SuccessFactors Support AnalystLocation: Remote- BrazilType: ContractLanguage: English & Portuguese- C1 LevelJob Description:Indefinite-term support and improvement project.Senior profile and at least 7 years of experience, C1 English and Portuguese, interacting with global teams (Indian, Mexican). Immediate start if possible.Base técnica -The...

  • Support Analyst

    4 semanas atrás

    São Paulo, São Paulo, Brasil Decision group Tempo inteiro

    Nível Acadêmico: Ensino Superior Completo Turno/Horas -- Áreas de Atuação Profissional: TI - Projetos Descrição: Main Skill / Job TitleSupport Analyst Required QualificationsConsistent experience in Windows 11 , hardware, network, wifi, servers, remote access, SCCM, Active Directory, thermal printers, RF Guns, Cyberark, Service Desk. Experience in AMS...

  • Support Analyst

    3 semanas atrás

    São Paulo, São Paulo, Estado de São Paulo, Brasil Decision group Tempo inteiro

    Nível Acadêmico: Ensino Superior Completo Turno/Horas -- Áreas de Atuação Profissional: TI - Projetos Descrição: Main Skill / Job TitleSupport Analyst Required QualificationsConsistent experience in Windows 11 , hardware, network, wifi, servers, remote access, SCCM, Active Directory, thermal printers, RF Guns, Cyberark, Service Desk. Experience in AMS...

  • Support Analyst

    3 semanas atrás

    São Paulo, São Paulo, Estado de São Paulo, Brasil Decision group Tempo inteiro

    Nível Acadêmico: Ensino Superior Completo Turno/Horas -- Áreas de Atuação Profissional: TI - Projetos Descrição: Main Skill / Job TitleSupport Analyst Required QualificationsConsistent experience in Windows 11 , hardware, network, wifi, servers, remote access, SCCM, Active Directory, thermal printers, RF Guns, Cyberark, Service Desk. Experience in AMS...

  • Application Support Analyst

    Há 2 dias

    São Paulo, São Paulo, Brasil OMP Tempo inteiro R$80.000 - R$120.000 por ano

    We're a game changer that optimizes supply chains of the world's leading companies with our very own smart software and services.Are you passionate about solving complex problems? Do you have the analytical mind and technical skills to get there? Ready to join a place where smart solutions meet human collaboration?Does this sound like you? Then you could be...

  • IT Support Analyst

    Há 6 dias

    São Paulo, São Paulo, Brasil Flutter Brazil Tempo inteiro R$104.000 - R$130.878 por ano

    We are looking for an Support Analyst to join our technology team. This professional will be responsible for ensuring the stability, security, and availability of our network infrastructure and equipment, working both in support activities and in the evolution of our environment.ResponsibilitiesResponsibilities and AttributionsManage and monitor the network...

  • Support Analyst

    3 semanas atrás

    São Paulo, São Paulo, Estado de São Paulo, Brasil Decision group Tempo inteiro

    Nível Acadêmico: Ensino Superior Completo Turno/Horas -- Áreas de Atuação Profissional: TI - Projetos Descrição: Main Skill / Job TitleSupport Analyst Required QualificationsConsistent experience in Windows 11 , hardware, network, wifi, servers, remote access, SCCM, Active Directory, thermal printers, RF Guns, Cyberark, Service Desk. Experience in AMS...

  • Support Analyst

    2 semanas atrás

    São Paulo, São Paulo, Estado de São Paulo, Brasil Decision group Tempo inteiro

    Nível Acadêmico: Ensino Superior Completo Turno/Horas -- Áreas de Atuação Profissional: TI - Projetos Descrição: Main Skill / Job TitleSupport Analyst Required QualificationsConsistent experience in Windows 11 , hardware, network, wifi, servers, remote access, SCCM, Active Directory, thermal printers, RF Guns, Cyberark, Service Desk. Experience in AMS...

  • Application Support Analyst

    4 semanas atrás

    São Paulo, São Paulo, Brasil Genesis Global Tempo inteiro

    What We Are Looking ForWe are looking for an Application Support Analyst to join our Application Support Team. Our vision is to create a world-class global support team for our clients and to support their LCAP infrastructure and platforms. The role will suit a technical-minded individual who loves to problem solve and has great communication skills – you...