Customer Service Manager

Há 2 dias

Rio de Janeiro, Rio de Janeiro, Brasil Eleven HR Tempo inteiro
Opportunity: Are you a dynamic and strategic thinker who possesses an impeccable command of the English & Spanish language? Do you excel in team leadership, customer interactions, and ensuring operational excellence? If these qualities resonate with you, we invite you to explore an exciting opportunity that has been tailor-made for your skill set
Position: Customer Service Manager (Fluent English & Spanish Speaker)
Location: Remote (Work from home flexibility)
Experience: Minimum 5 Years of experience required in Sales & Marketing
Key Responsibilities:
- Harness your advanced proficiency in English & Spanish and your expertise from your Degree to devise and implement strategic plans aimed at optimizing operational efficiency and fueling our company's expansion.
Serve as the primary point of contact for our Spanish-speaking customers, ensuring their requirements are met while delivering customer service that seamlessly aligns with our company's ethos.
Take charge of customer training and onboarding, guiding them to extract the maximum utility from our products/services and ensuring a seamless experience.
- Lead and oversee the customer service team, fostering a collaborative work environment that thrives on positivity and camaraderie.
- Develop and execute strategies for customer retention, thereby enhancing customer satisfaction and reinforcing loyalty.
Spearheaded the collection process for monthly payments, particularly from customers with failed payments, utilizing persuasive communication and negotiation skills.
- Cultivate cross-functional collaboration with teams in sales, marketing, and finance, refining operational processes for optimal efficiency.
Regularly analyze operational data, pinpoint emerging trends, and provide actionable insights to facilitate continuous enhancements.
Stay updated on industry trends, customer preferences, and best practices to maintain our company's competitive edge.
Qualifications:
Bachelor's degree in Business or an MBA, underscoring a robust background in business management and strategy.
A track record of successful customer service management and adeptness in engaging with customers.
Exceptional communication and interpersonal skills, enabling effective interactions with customers and adept guidance of a diverse team.
- Strong aptitude for strategic thinking and problem-solving, empowering you to drive operational improvements and overcome challenges.
- Outstanding leadership skills with the ability to inspire and mentor team members effectively.
- Previous experience in operations management, customer retention, and

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