Customer Success Manager

4 semanas atrás

Rio de Janeiro, Rio de Janeiro, Brasil Clearview AI, Inc Tempo inteiro
**Customer Success Manager, LATAM**:
**Position**: Customer Success Manager, LATAM
**Responsibilities**:
- Proactively manage a portfolio of customers from trial to implementation to ongoing delivery to expand the scope and scale of Clearview AI adoption
- Develop and build strong relationships with key customer stakeholders and executive sponsors: steering committees, regular visits (virtual/in-person), reports, events
- Understand customers' needs and priorities to optimize the use of their platform
- Identify new opportunities: up-sell, cross-sell, additional training
- Be the voice of the customer and provide internal feedback on how Clearview products can better serve our customers
- Collaborate closely with various cross-functional teams (Product Management, R&D, Marketing and Sales) to drive better results
- Resolve billing and support inquiries in a timely and productive manner
- Coordinate small customer projects
- Assist in onboarding new team members
- Bring enterprise experience to the team
- Additional duties and responsibilities as reasonably required by the employee's supervisor or CEO
- Work closely with our Global Reseller Partners to manage and optimize customer accounts, ensuring seamless onboarding, training, and ongoing support, with a focus on improving customer satisfaction and retention.
- Exercise discretion and independent judgment in developing and implementing strategies to address customer needs and challenges, working closely with cross-functional teams such as finance and marketing, to ensure successful customer outcomes.
- Other reasonable additional responsibilities that may be asked from time to time
**Physical Demands**:
- Must be able to sit and/or stand for long periods of time
**Requirements**:
- Tri-lingual required: Read/write/speak in English, Portuguese & Spanish.
- 5+ years of enterprise software or SaaS customer success/account management with specific experience supporting the public sector (military/government/law enforcement/public safety)
- Experience providing product support at the user level
- Well-organized and excellent time management abilities
- Proven ability to collaborate and build strong relationships with customers
- Exceptional oral and written communication skills and attention to detail
- Passion for technology and public safety
- Bachelor's degree or equivalent experience
- Ability to travel within United States

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