Junior IT Business Service Specialist

3 semanas atrás

São Paulo, São Paulo, Brasil Solera Tempo inteiro
IT Business Service Specialist
Who We Are
The Role
This role is based at the US in our Westlake office. It calls for an individual that is very highly motivated, experienced in on-site IT support and able to manage multiple and competing priorities and able to remain calm under pressure. 'Always on'. The role encompasses all activities and technologies related to a leading-edge enterprise office environment, including desktop and mobile hardware & software (Windows, Mac, IOS & Android), AV distribution and networking. There is no such thing as a typical day, each will be different, some will be reactive, and other days will be driving forward to ensure stability and consistency in all of the technology platforms.
What You'll Do
- Core Requirements
- Support the end-user community
- User on-boarding and off-boarding using AD tools. Other user IMAC activity, such as mailbox moves, changes to phone set-up etc.
- Asset Management of our IT Assets
- Order Management
- Help resolve software and hardware issues, desktop and mobile.
- Follow established procedures.
- Support the office technology platforms, including wireless and wired networks, conference room technology (Zoom and Microsoft Teams), automation systems, AV streaming technology.
- Be current with the latest software (predominantly the entire Microsoft M365 suite, but also awareness of other typical enterprise apps, such as Trello, Jira/Atlassian)
- Leverage vendor support wherever possible to offer the best solution, quickly.
- Be OS agnostic - we love Mac and Windows equally J
- Other Requirements
- Be diligent in ensuring support tickets are closed within SLA, with meaningful information.
- Relentlessly look for ways to improve what we do. Challenge the status-quo.
- Deployment of hardware using Intune and Autopilot.
- Do everything with data security and SOX compliance in mind.
What You'll Bring
This person needs to have come from a multi-disciplined background and be able to work at all levels within the company, on any type of IT problem or project. Specifically:
- Strong and proven experience with user support in a mixed-vendor, mixed OS environment.
- Ability to earn trust and build relationships at all levels within the organization.
- Ability to effectively manage multiple priorities.
- Good verbal and written communication skills; well presented.
- Creativity and the capacity to innovate.
Must-haves:
- Fully conversant with Windows & MacOS. Able to use each interchangeably.
- Fully conversant with Mac & PC hardware, IOS hardware and related accessories
- Strong and demonstrable experience with the full Office365 suite
- Prior experience of Zoom and Microsoft Teams conferencing (Zoom Rooms & MTR)
Desirable
- Specific experience with Office365 from an administration point of view
- Familiarity with Trello, Jira, AD Manager, Provision Point
- OneDrive & SharePoint troubleshooting
- Network and basic hardware troubleshooting
- Prior experience of executive level/white glove support
All other related and/or additional responsibilities that may be required or assigned

  • IT Support Specialist

    3 semanas atrás

    São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro

    Corporate IT plays a vital role in driving business success. Our team is responsible for identifying technology objectives, evaluating solution options, and implementing technical solutions to achieve strategic goals and meet operational requirements.We are seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be...

  • Junior Helpdesk Support Specialist

    3 semanas atrás

    São Paulo, São Paulo, Brasil TransPerfect Tempo inteiro

    TransPerfect Is More Than Just a JobOur greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.Position TitleJunior Helpdesk Support SpecialistHome DepartmentITSupervisorIT ManagerBusiness UnitNonUS...

  • IT Business Specialist

    3 semanas atrás

    São Paulo, São Paulo, Brasil BNP Paribas Tempo inteiro

    Business relationship with internal stakeholders and external vendors;- Responsible for high-level solution design and technical scope definition;- Work with the team in the requirements analysis process, elaboration of functional and technical specifications, monitoring of development deliveries, plan and execution of IT tests, user acceptance test...

  • Business Analyst

    3 semanas atrás

    São Paulo, São Paulo, Brasil Equação IT Tempo inteiro

    Equação IT is a company focused on boosting technology and solid solutions through our expert consultants leading a high perspective and adding value to our customers with the purpose of providing optimization and business growth to our partners.We are looking for a Business Analyst with the following requirements:**Requirements**:- +2 years of experience...

  • IT Support Specialist

    3 semanas atrás

    São Paulo, São Paulo, Brasil Binance Tempo inteiro

    Binance is the global blockchain company behind the world's largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that...

  • IT Strategist and Operations Specialist

    3 semanas atrás

    São Paulo, São Paulo, Brasil beBeeSolution Tempo inteiro

    IT Strategy and Operations Role We are seeking a skilled professional to join our team as an IT Strategist and Operations Specialist. This role will be responsible for defining technology objectives and devising solutions to meet strategic goals. Key Responsibilities: Determine the best solution options to support business operations Deliver seamless IT...

  • Di IT Business Partner

    3 semanas atrás

    São Paulo, São Paulo, Brasil Siemens Tempo inteiro

    DI IT Business PartnerHere at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation We know that the only way a business thrive is if our people are thriving. That's why we always put...

  • People Operations Specialist

    3 semanas atrás

    São Paulo, São Paulo, Brasil AgileEngine Tempo inteiro

    People Operations Specialist (Junior/Middle) ID39206 Join to apply for the People Operations Specialist (Junior/Middle) ID39206 role at AgileEngine People Operations Specialist (Junior/Middle) ID39206 6 days ago Be among the first 25 applicants Join to apply for the People Operations Specialist (Junior/Middle) ID39206 role at AgileEngine AgileEngine is...

  • DI IT Business Partner

    3 semanas atrás

    São Paulo, São Paulo, Brasil Siemens Tempo inteiro

    Join to apply for the DI IT Business Partner role at Siemens Here at Siemens, we take pride in enabling sustainable progress through technology. We do this by empowering customers by combining the real and digital worlds, improving how we live, work, and move today and for the next generation. We believe the only way a business thrives is if our people...

  • DI IT Business Partner

    3 semanas atrás

    São Paulo, São Paulo, Brasil Siemens Tempo inteiro

    Join to apply for the DI IT Business Partner role at SiemensHere at Siemens, we take pride in enabling sustainable progress through technology. We do this by empowering customers by combining the real and digital worlds, improving how we live, work, and move today and for the next generation. We believe the only way a business thrives is if our people...