Junior Helpdesk Support Specialist

3 semanas atrás

São Paulo, São Paulo, Brasil TransPerfect Tempo inteiro
TransPerfect Is More Than Just a Job
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
Position Title
Junior Helpdesk Support Specialist
Home Department
IT
Supervisor
IT Manager
Business Unit
NonUS TransPerfect
Supervising
N/A
Location
London, Barcelona
- OVERVIEW
The main role of the Junior Helpdesk Support Specialist is to act as support for the IT Department in responding to basic IT related requests on a daily basis. Furthermore, the Junior Helpdesk Support Specialist is responsible for documenting and maintaining an inventory of all computing equipment.
- DESCRIPTION
- Assist in providing exceptional IT Services to TransPerfect employees
- Install and support Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices)
- Respond to and handle basic IT related requests on a daily basis with minimum supervision
- Assist in performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users
- Document and maintain an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment
- Complete all other tasks that are deemed appropriate for your role and assigned by your manager/supervisor
- REQUIRED SKILLS
- Good written, oral and interpersonal communication skills.
- Exceptional customer service orientation.
- Knowledge of Microsoft Windows Desktop Operating Systems (Windows 7 Pro, Windows 8.1 Pro, Windows 10)
- Knowledge of Mac OS X is desirable.
- Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
- Knowledge of basic networking and connectivity - DHCP, DNS, Cabling, etc
- Knowledge of Virus and Spyware removal techniques.
- Must be detail oriented.
- Ability to diagnose and fix problems.
- Ability to open a computer and replace defective components
- Ability to operate in dynamic, fast-paced environment.
- Ability to work in a team-oriented, collaborative environment.
- REQUIRED EXPERIENCE AND QUALIFICATIONS
- Post-secondary training in IT related discipline, Bachelor's degree is desirable
- Entry level, 0-2 years experience working in a professional setting
- DESIRED SKILLS AND EXPERIENCE
- Knowledge of past HelpDesk/ Support Ticketing system is a plus

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