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Estagiário Customer Experience

4 semanas atrás

São Luís, Maranhão, Brasil Revest Tempo inteiro
**Descrição**
Será responsável por garantir a satisfação e o bem-estar dos clientes do complexo funerário, desenvolvendo estratégias para encantamento do cliente, respondendo às reclamações nas redes sociais e presencialmente, organizando eventos comemorativos e cuidando do preenchimento de planilhas para manter registros organizados e atualizados.
Ramo de Atuação: Complexo Funerário.
**Horário**: 08:00 - 12:00
**Atividades**
**Gestão de Relacionamento com o Cliente**:
- Desenvolver estratégias criativas e eficazes para o encantamento do cliente, buscando proporcionar experiências positivas e memoráveis durante sua interação com o complexo funerário;
- Identificar áreas de melhoria nos processos de atendimento ao cliente e propor soluções para otimizar a qualidade do serviço.
**Organização de Eventos**:
- Planejar e coordenar eventos comemorativos, como Dia das Mães, Dia dos Pais, Dia de Finados, entre outros, além de eventos relacionados ao luto pela vida, visando oferecer suporte emocional e promover a solidariedade entre os clientes e a comunidade;
- Gerenciar todos os aspectos logísticos dos eventos, desde a reserva de espaços até a contratação de fornecedores e a coordenação de atividades durante o evento;
- Garantir que os eventos sejam conduzidos de maneira respeitosa e sensível, atendendo às necessidades e expectativas dos participantes.
**Preenchimento de Planilhas**:
- Manter planilhas e bancos de dados atualizados com informações relevantes sobre os clientes, eventos e atividades do complexo funerário;
- Registrar detalhadamente todas as interações com os clientes, incluindo reclamações, sugestões, elogios e outras formas de feedback, para análise e acompanhamento pela equipe responsável.
**Requisitos**
- Cursando Ensino Superior em Administração e cursos afins a partir do 4° período.
Tipo de vaga: Estágio / Trainee
Duração do contrato: 6 meses
Salário: R$500,00 por mês
**Benefícios**:
- Seguro de vida
- Vale-transporte
Horário de trabalho:
- De segunda à sexta-feira
Pergunta(s) de seleção:
- Está cursando Ensino Superior em Administração e cursos afins a partir do 4° período?
- Possui conhecimento básico em Pacote Office, especialmente Excell?