Cx Governance Intern

Company Overview:
If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.
We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).
To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world's leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.
Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.
LI-Hybrid
Team Overview:
Are you looking for an opportunity to make a real impact and kickstart your career with in a global area?
As a CX Strategy Intern at Didi, you will have the chance to actively contribute to initiatives that shape our customer experience, touching the lives of millions of people every day. You'll work closely with a dynamic team, assisting in project planning, execution, and analysis, all while developing valuable skills in business strategy, data analysis, and customer experience management.
Role Responsibilities:
- Supporting the strategic planning cycle for all the different business units and global support functions withing the Customer Experience area at Didi (International Business Group).
- Assisting projects: Assist in planning, executing, and monitoring projects, ensuring timelines and deliverables are met.
- Preparing and maintaining project meetings and documentations, including reports, presentations, and meeting notes.
- Managing Data: Collect, analyze, and interpret data to support project outcomes and strategy recommendations.
- Improving files and documentation to optimize processes and reduce errors.
- Helping to create presentations for stakeholder meetings, effectively communicating project updates and outcomes.
Role Qualifications:
- **Analytical Thinking**: Strong ability to analyze data and extract insights to guide project strategies (mandatory).
- **Communication Skills**: Excellent verbal and written communication skills for collaboration and presenting findings (mandatory).
- **Project Management**: Basic understanding of project management principles; familiarity with tools is a plus (mandatory).
- **Curiosity**: Eagerness to explore new ideas and continuously learn (mandatory).
- **Self-Starter**: Proactive in taking initiative and driving projects forward independently (mandatory).
- **Hunger to Learn**: Passion for growth and staying up-to-date with industry trends (mandatory).
- **Organized and Methodical**: Strong at managing tasks, meeting deadlines, and maintaining order (mandatory).
- **Data Analysis**: Proficiency in tools like Excel, Google Analytics, or similar software (mandatory).
- **Problem-Solving**: Ability to identify issues and propose practical solutions (mandatory).
- **Teamwork**: Strong interpersonal skills and ability to work effectively in teams (mandatory).
- **Attention to Detail**: Accuracy in documentation and reports (mandatory).
- **Adaptability**: Willingness to learn and adjust to changing priorities (mandatory).
- Proficiency in **English** (mandatory).
- Currently pursuing a degree in **business, management, finance, or related fields** (plus).
- **Advanced Data Analysis**: Experience with statistical methods and data visualization techniques (plus).
- Previous internship or relevant experience in **project management or strategic roles** (plus).
EEO Statement:
- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our inten

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