LatAm Operations Manager

4 semanas atrás

São Paulo, São Paulo, Brasil CONMED Corporation Tempo inteiro
Overview

CONMED is a global leader in medical technology, dedicated to developing and delivering surgical and patient monitoring products that empower physicians to provide superior care, achieving better clinical outcomes for their patients. Our products are trusted by healthcare professionals worldwide, serving key specialties including Orthopaedics, Laparoscopic, Robotic & Open Surgery, Gastroenterology & Pulmonology, and Cardiology & Critical Care. We offer a diverse portfolio designed to meet the specific needs of each specialty, providing customers with choice and convenience to enhance care at every touchpoint.

Job Summary

We are seeking a highly skilled and strategic Operations Manager to lead and optimize our operational activities across LatAm. This role will be responsible for overseeing market operations, fixed asset management, inventory planning, KPIs, third-party and branch logistics, ERP governance, IBP cycle meetings, forecast, customer service, repair services, import process, and systemic process improvements.

Key Responsibilities
  • Market Operations: Lead and coordinate operational strategies aligned with business goals across Brazil and LATAM.
  • Repair Services Management: Implement and oversee service and repair operations to ensure efficiency, quality, and customer satisfaction.
  • Fixed Asset Management: Ensure accurate tracking, utilization, and lifecycle management of company assets.
  • Inventory Planning: Develop and execute inventory strategies to optimize stock levels, reduce obsolescence, and support demand.
  • Backorder Administration: Monitor and manage backorders, ensuring timely resolution and communication with stakeholders.
  • Logistics Management: Supervise third-party logistics providers and internal branch logistics to ensure cost-effective and timely delivery.
  • ERP & Systems Management: Act as the business owner for ERP systems, driving enhancements, integrations, and continuous improvement initiatives (Oracle, Totvs, Manman).
  • IBP/Forecast: Prepare monthly forecast for Brazil and LATAM. Participate in the IBP cycle meetings.
  • Customer service: Manage customer service team.
  • Process Improvement: Identify and implement systemic improvements to streamline operations and increase efficiency across the region.
Qualifications
  • Bachelor's degree in Business Administration, Engineering, Supply Chain, or related field (MBA is a plus).
  • 10+ years of experience in operations management, preferably in a regional or multi-country role.
  • Strong knowledge of supply chain, logistics, and inventory management.
  • Experience with ERP systems (e.g., Totvs, Oracle) and process improvement methodologies (e.g., Lean, Six Sigma).
  • Excellent leadership, communication, and stakeholder management skills.
  • Fluent in Portuguese and English; Spanish is a strong advantage.
What We Offer
  • Opportunity to lead strategic operations in a dynamic and growing region.
  • Collaborative and inclusive work environment.
  • Competitive compensation and benefits package.
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