Marketplace Operations Manager LATAM

Há 4 dias

São Paulo, São Paulo, Brasil Mindgruve Tempo inteiro R$90.000 - R$120.000 por ano

We are a global digital agency composed of strategists, creatives, media experts, data scientists, and engineers driven by one common purpose — accelerate business growth through marketing and digital transformation. Named a top 3% Google Premier Partner and recognized by Inc. 5000 and Adweek's 75 Fastest Growing Companies, we're constantly looking for "A" players to join our team.

The rapid growth is attributed to our strongest asset — our people. Our teams are highly collaborative and work closely with each client to set clear goals and objectives so that we can deliver exceptional results. Mindgruve is a place where every opinion is valued. Not only will you be empowered to contribute ideas, but you will also play a key role in the execution and driving success for brands across a variety of industries. Sounds fun? Perfect — you'll fit right in.

Position Overview
As a Marketplace Operations LATAM Manager, you will be responsible for overseeing all aspects of our brand partners' marketplace presence in Latin America. Your primary focus will be to ensure operational excellence and team success in the region.

What You'll Do Here

  • Lead and develop a team of operations professionals, guiding and providing strategic direction to ensure the team meets its goals and delivers outstanding service.
  • Manage all operational processes for our brand partners across various marketplaces, including Mercado Libre, Amazon, and Walmart, with a specific focus on the Brazil and Mexico markets.
  • Oversee the creation and optimization of product listings, including copy, images, and other metadata, ensuring they are accurately uploaded and maintained both manually and via file-feeds.
  • Drive troubleshooting and case management, overseeing the resolution of complex issues related to listing problems, catalog errors, and other marketplace challenges.
  • Collaborate with internal teams, including account management and analytics, to ensure seamless communication and alignment on brand partner strategies and objectives.
  • Analyze operational performance data to identify areas for improvement and implement strategies to enhance efficiency and effectiveness across the LATAM team.
  • Demonstrate a deep understanding of the critical growth factors that influence success on marketplaces in the Latin American e-commerce landscape.
  • Contribute to the continuous improvement of our operational processes, adapting to the dynamic nature of the e-commerce environment and marketplace changes.

We Need a Person With

  • 4+ years of hands-on experience managing marketplace operations, with a proven track record of managing e-commerce teams, particularly in Latin America.
  • Direct experience with marketplaces in Brazil and Mexico, such as Mercado Libre and Amazon, is highly preferred.
  • Excellent proficiency in MS Excel or other data analysis tools.
  • Exceptional leadership and team management skills, with the ability to motivate and develop a high-performing team.
  • Strong problem-solving and troubleshooting abilities with a high attention to detail and accuracy.
  • Proven ability to manage multiple projects and prioritize effectively in a fast-paced environment.
  • Entrepreneurial spirit, able to thrive in an autonomous work environment while driving team results.
  • Self-motivated and results-driven with a passion for continuous learning and adapting to the evolving e-commerce landscape.
  • Fluent in Spanish or Portuguese is highly desirable, proficiency in English (ability to discuss, write, and carry out presentations).

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