Business Operations Specialist

4 semanas atrás

Curitiba, Brasil beBeeImplementation Tempo inteiro
Customer Onboarding & Implementation Specialist

Xenia is a leading operations management platform that helps restaurants and retail businesses streamline their daily operations, ensure compliance, and drive accountability through digital checklists, audits, and real-time reporting.

This role is critical to ensuring our customers achieve maximum value from the Xenia platform through expert guidance, training, and problem-solving. As a Customer Onboarding & Implementation Specialist, you will lead customer implementations, provide ongoing technical support, and drive successful customer onboarding.

Key Responsibilities:

  • Lead Customer Implementations: Conduct comprehensive onboarding sessions via Zoom to guide new customers through platform setup and configuration
  • Workspace & Application Configuration: Assist clients with set up & configuration of customer workspaces including locations management, user roles & permissions, organizational structure, checklist templates / digitizations, and operations workflows / assignments
  • Training Delivery: Train customers on both web and mobile applications, covering all core features and best practices
  • Go-Live Support: Ensure smooth rollout to store locations with hands-on assistance during initial deployment
  • Ongoing Support: Provide expert assistance via email and Zoom for customer questions, feature requests, and optimization needs
  • Relationship Management: Maintain strong relationships with key stakeholders throughout the customer journey
  • Follow-up & Check-ins: Schedule and conduct regular progress reviews to ensure successful adoption and identify expansion opportunities
  • Best Practices Guidance: Share industry best practices and platform optimization strategies to maximize customer ROI
  • Issue Resolution: Diagnose and resolve technical issues including document uploads, user access problems, notification settings, and feature configuration
  • Bug Documentation: Document technical issues and work closely with the Engineering team to prioritize and resolve platform improvements
  • Knowledge Management: Maintain customer support help center and update implementation guides, video tutorials, and support documentation

Required Qualifications:

  • Technical Skills: Strong aptitude for learning software platforms and ability to troubleshoot technical issues
  • Communication: Excellent verbal and written communication skills with ability to explain complex concepts clearly
  • Tools Proficiency: Experience with video conferencing platforms (Zoom), CRM systems, and project management tools

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