Operations Specialist

3 semanas atrás

Curitiba, Brasil beBeeAdministrative Tempo inteiro

Job Overview We are seeking a detail-oriented Administrative Analyst to join our team. This role will play a pivotal part in shaping the future of living, ensuring seamless operations and enhancing customer experiences.

Key Responsibilities

  • Move-In Coordination: Coordinate Move-In activities for a seamless guest experience, covering entry methods, registrations, parking assignments, and guest requests.
  • Paperwork Management: Ensure all client move-in paperwork is received prior to check-in and follow up with contacts accordingly.
  • Client Communication: Communicate with clients effectively to ensure a high-quality guest experience.
  • Maintenance Resolution: Collaborate with internal and external teams to promptly resolve urgent maintenance issues through organized work orders.
  • Resource Optimization: Optimize resource allocation by matching activities with suitable resources and grouping tasks for efficient issue resolution.
  • Report Review: Review, validate, and dispute reports sent from vendors post-move out.
  • Charge Calculation: Calculate and communicate any charges post-stay from our vendors.
  • Service Level Agreement: Ensure timely handling of all issues in line with internal Service Level Agreements.
  • Process Improvement: Identify common guest pain points and contribute to continuous process improvement initiatives.
  • Feedback Provision: Provide regular feedback to Team Leaders and managers to address needs and resolve issues.

Requirements

  • Bachelor's degree in business, hospitality, operations or relevant field.
  • 2-4 years of working experience with solid operational exposure.
  • Proficiency in computer skills.
  • Strong organizational, problem-solving, and multitasking skills.
  • Excellent attention to detail and communication skills.
  • Experience in hospitality and start-ups is a plus.
  • Prior experience in customer-facing roles is advantageous.

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