
Customer Onboarding Specialist
4 semanas atrás
We are seeking a dynamic specialist to drive successful customer onboarding and provide ongoing technical support.
Main Responsibilities:
- Lead customer implementations through comprehensive onboarding sessions via video conferencing
- Assist clients with setup & configuration of customer workspaces including locations management, user roles & permissions, organizational structure, checklist templates / digitizations, and operations workflows / assignments
- Train customers on both web and mobile applications covering all core features and best practices
- Ensure smooth rollout to store locations with hands-on assistance during initial deployment
- Provide expert assistance via email and video conferencing for customer questions, feature requests, and optimization needs
- Maintain strong relationships with key stakeholders throughout the customer journey
- Schedule and conduct regular progress reviews to ensure successful adoption and identify expansion opportunities
- Share industry best practices and platform optimization strategies to maximize customer ROI
Required Skills and Qualifications:
- Technical aptitude for learning software platforms and ability to troubleshoot technical issues
- Excellent verbal and written communication skills with ability to explain complex concepts clearly
- Experience with video conferencing platforms Zoom, CRM systems, and project management tools
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