Customer Onboarding Specialist

4 semanas atrás


Porto Alegre, Brasil beBeeCustomerOnboarding Tempo inteiro

We are seeking a dynamic specialist to drive successful customer onboarding and provide ongoing technical support.

Main Responsibilities:

  • Lead customer implementations through comprehensive onboarding sessions via video conferencing
  • Assist clients with setup & configuration of customer workspaces including locations management, user roles & permissions, organizational structure, checklist templates / digitizations, and operations workflows / assignments
  • Train customers on both web and mobile applications covering all core features and best practices
  • Ensure smooth rollout to store locations with hands-on assistance during initial deployment
  • Provide expert assistance via email and video conferencing for customer questions, feature requests, and optimization needs
  • Maintain strong relationships with key stakeholders throughout the customer journey
  • Schedule and conduct regular progress reviews to ensure successful adoption and identify expansion opportunities
  • Share industry best practices and platform optimization strategies to maximize customer ROI

Required Skills and Qualifications:

  • Technical aptitude for learning software platforms and ability to troubleshoot technical issues
  • Excellent verbal and written communication skills with ability to explain complex concepts clearly
  • Experience with video conferencing platforms Zoom, CRM systems, and project management tools


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