Remote Customer Experience Specialist

Há 3 horas


Porto Alegre, Brasil Bebeecustomerexperience Tempo inteiro

We are seeking a professional to join our remote team in Brazil as a customer-focused specialist.If you enjoy solving problems, working with people, and being part of a fast-growing company, we would love to hear from you.ResponsibilitiesHandle support requests through live chat, video call, and other channels, ensuring timely and professional responses.Deliver an excellent customer experience by becoming a product expert and helping users get the most out of their software.Troubleshoot issues, document detailed reports, and collaborate with the product team to drive improvements.Create and maintain clear, user-friendly documentation and resources to support customer onboarding and self-service.RequirementsBased in Brazil and available to work full-time (5 weekdays, 45 hours).Strong proficiency in English and Portuguese (spoken and written).A problem-solver with a positive mindset who genuinely enjoys helping others.Highly organized and comfortable working with distributed teams across time zones.Someone interested in building a long-term career in customer experience and software support.Nice to HavePrevious experience in customer support or customer success, ideally in a software or B2B environment.Familiarity with support tools like Intercom, Zendesk, or HubSpot.Additional language skills (Spanish is a plus).About Our TeamWe are a globally distributed team passionate about growth and collaboration.Why Join Us?Competitive salary + performance bonuses100% remote working in BrazilRequired hardware and software providedAccess to educational resources and career development opportunitiesOur Recruitment ProcessInitial Interview (30 min): Culture and role fit.Practical Task: Product-related exercise to evaluate problem-solving and communication.Final Interview: Conversation with the department head.



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